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 How to disable Pop-Up Message

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Ofelia Arias's profile image
Ofelia Arias posted Fri July 28, 2023 04:19 PM

Hello,

We have upgraded to ver 12.10.9 and since then all our users are getting this pop-up message.

I thought it was going to be a one time thing after the upgrade but it is displaying every time they log in. Is there a way to disable it?

I searched in the on-line documentation but no luck.


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Ed Hayman's profile image
Ed Hayman posted Mon July 31, 2023 09:36 AM  Best Answer

The What's New popup message is based on the browser settings.  As such, if a user switches to a different computer, uses a different browser, or clears the browser cache, then the What's new popup message will be displayed again.  Some companies may have an end-user system policy that clears the browser cache with each exit.  As such, the popup message would be displayed each time.  If you want to have this functionality disabled, please contact support and asked that it be disabled.  


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Guillermo Cuadrado's profile image
Guillermo Cuadrado posted Mon July 31, 2023 03:26 AM

I saw it once on 12.10.9, and so did I after last Friday's upgrade to 12.10.10

Over to the Apptio experts, like @Ed Hayman


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Rene Norskov's profile image
Rene Norskov posted Mon July 31, 2023 09:20 AM

The What's New pop-up should only show after upgrades and resets. If you have scheduled resets you might see this frequently.

Please reach out to your CSM to discuss the best way forward.


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