IBM webMethods Hybrid Integration

 View Only

 How does an IBM partner obtain an Entitlement Key to use in webMethods Update Manager ?

Wayne Leishman's profile image
Wayne Leishman posted Tue December 02, 2025 09:22 AM

Hello all

I work for CoEnterprise. We are an IBM platinum partner.
I was able to download the webMethods Update Manager from this partner portal  page: https://partnerportal.ibm.com/s/software-access-catalog
(IBM support team gave me this link)
I was able to install and run webMethods Update Manager, but when I tried to enable the online connection to IBM PAO (within wM Update Manager), it asks me for an Entitlement Key. See below.
I asked support the same question and they gave me the eCustomer care email ID: paonline@us.ibm.com
HOWEVER, they replied they do not provide keys and only support website access.
They did provide me a couple links for videos on PAO, but if someone has a quicker answer please let me know.
Remember, this is an Entitlement Key for an IBM partner to use.
Wayne Leishman's profile image
Wayne Leishman posted Tue December 02, 2025 02:10 PM

I got the answer from @Holm Steinland   Thanks again Holm !

Here's what he told me:

Start here: https://myibm.ibm.com/dashboard/ 

and select the tile for "Container Software & Entitlement Keys"

image

From there I was able to get my key

image

I was then able to connect webMethods Update Manager to the IBM PAO site to view/install fixes.

Note: if you don't see a key, then click Add new key button.

Wayne

Related Content