IBM FlashSystem

 View Only

 Flashsystem Support Package (SNAP)

Adalberto Barbosa's profile image
Adalberto Barbosa posted Sat December 20, 2025 02:07 PM

Hello everyone,

Does anyone know which files we can analyze inside a snap package when we encounter an error on a storage system?
Sometimes it’s easier to diagnose the issue on the spot rather than opening a support ticket, especially when response times can be slow.
And if the client only has 9x5 support, it’s even more important to calm them down, since they won’t receive an answer until Monday.

Thank you all, and wishing everyone a Merry Christmas.