Hey IBM Verify Community, I was trying to add FIDO2 (Fingerprint Passkey) authentication for my UserID in ISV staging env <code data-stringify-type="code" class="c-mrkdwn__code"><a target="_blank" class="c-link" data-stringify-link="http://sre-ibm-stg.verify.ibm.com" data-sk="tooltip_parent" href="http://sre-ibm-stg.verify.ibm.com/" rel="noopener noreferrer">sre-ibm-stg.verify.ibm.com</a></code> but it fails with message below, Error: An error occurred within the passkey registration process. Try again later.

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FIDO2 (passkey) registration process fails in ISV tenant

Darshan Kumar G posted Fri June 13, 2025 10:40 AM

Hey IBM Verify Community,

I was trying to add FIDO2 (Fingerprint Passkey) authentication for my UserID in ISV staging env sre-ibm-stg.verify.ibm.com but it fails with message below,

Error: An error occurred within the passkey registration process. Try again later.