Content Management and Capture

Hi,

We have a subscription that is getting time out errors and we are trying to understand why.  I've followed a tech note sugesting the following in WAS.

• Increase total transaction lifetime timeout and maximum transaction timeout to 600 seconds
• Increase ORB services transaction timeout to 900 seconds

However, the values already in these fields do not represent 120 seconds, so I'm a little skeptical. Does anyone know why we would be getting the following error:

[11/7/25 8:57:24:434 EST] 00000038 TimeoutManage I   WTRN0006W: Transaction 0000019A5E99BA95000000017A095EB431D24CE592E49312D9D0133DADED1609D2DE79C20000019A5E99BA95000000017A095EB431D24CE592E49312D9D0133DADED1609D2DE79C200000001 has timed out after 120 seconds.
[11/7/25 8:57:24:434 EST] 00000038 TimeoutManage I   WTRN0124I: When the timeout occurred the thread with which the transaction is, or was most recently, associated was Thread[QueueItemExecutor_OS1_Worker background task processing19,5,CE background processing for worker tasks]. The stack trace of this thread when the timeout occurred was:
java.lang.Thread.sleepImpl(Native Method)
java.lang.Thread.sleep(Thread.java:977)
java.lang.Thread.sleep(Thread.java:960)
com.enchoice.pdf.AIEnableEventActionHander.onEvent(AIEnableEventActionHander.java:55)
com.filenet.engine.handlers.EventActionWrapper$1.run(EventActionWrapper.java:63)
com.filenet.engine.handlers.HandlerFactory$HandlerWrapper$1.run(HandlerFactory.java:327)