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 Corporate device enrollment issue

Phanendra rao Chavana's profile image
Phanendra rao Chavana posted Tue September 30, 2025 01:39 AM

Hi Team,

I am trying to enroll the formatted Android device using QR code using below steps

Account type: user account 
Device management: work profile on corporate-owned device
Device ownership: Corporate Shared

after providing the same account email id and password at the device end. finally it is throwing an below error:

"The enrollment request is invalid. Please contact your IT administrator for further assistance"

Please suggest and help me.

Thanks,

Panendar Rao C

Mitch Lauer's profile image
Mitch Lauer IBM Champion

It is possible you do not have available licenses for new enrollments.  Please check with your reseller/distributor on this or 'Hide" an inactive enrollment which will free up a license.  

Mitch Lauer

ConnecTel Wireless

Beat Kramer's profile image
Beat Kramer IBM Champion

If you go to DEVICES > ENROLLMENTS what is the status of the request and is there any Error Information (right side column)?