IBM MaaS360

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 Cannot use MaaS360 App

Glen Leatherman's profile image
Glen Leatherman posted Fri October 03, 2025 11:35 AM

We have ~30 android devices and we are getting the following error:  "Cannot use MaaS360 App. The security certificate for the server is not trusted."

Where can I see what certificate this is, and how to renew it?

Eamonn O'Mahony's profile image
Eamonn O'Mahony posted Mon October 06, 2025 04:19 AM

Hi Glen

Are your devices enrolled in Android Enterprise? Just go to device in MaaS360 portal and from the Summary page note the "Container Type". 

Please reply. 

Thanks

Mitch Lauer's profile image
Mitch Lauer IBM Champion posted Mon October 06, 2025 07:07 AM

Just to confirm, did you already do this configuration? https://www.ibm.com/docs/en/maas360?topic=cce-configuring-cloud-extender-microsofts-strong-certificate-mapping-enforcement<https://www.ibm.com/docs/en/maas360?topic=cce-configuring-cloud-extender-microsofts-strong-certificate-mapping-enforcement>

Microsoft is enforcing new certificate rules.

Mitch Lauer

Connectel Wireless

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