IBM MaaS360

 View Only

 Android BYOD Apps Deletion Issue

sujith m's profile image
sujith m posted 09/02/26 01:13 AM

Hello Team,

I have distributed a few applications to Android BYOD devices through the MaaS360 Console, and the applications were successfully installed.

However, when I try to uninstall the applications by removing them from the MaaS360 Console, the uninstallation fails, even though I have enabled the “Remove on Stopping Distribution” option.

Has anyone experienced a similar issue with Android BYOD devices?

Kindly assist us in troubleshooting and resolving this issue.




Attachment  View in library
Screenshot 2026-09-02 104236.png 121 KB
Allan Solomon Mejia's profile image
Allan Solomon Mejia posted 09/03/26 12:27 PM

Hi Sujith,

Based on the screenshot, MaaS360 is successfully creating the Remove App commands, but they remain in In Progress status. This suggests the issue may not be with the Remove on Stopping Distribution configuration itself, but with how Android handles app removal on a BYOD/Profile Owner device.
 
When an administrator removes an application, or an app is configured for removal when distribution stops, Android Enterprise Profile Owner devices can require the user to confirm the uninstall on the device. Silent removal is supported differently on fully managed/Device Owner devices.
 
Check the following:
 
  • On the Android device, look for an uninstall notification or confirmation prompt from MaaS360/Android and complete it.
  • Confirm that the device is enrolled as Android Enterprise Work Profile/Profile Owner (BYOD) rather than Device Owner.
  • Verify the application isn't configured as a Required App, since required applications cannot be uninstalled while that requirement remains active.
  • In the MaaS360 App Catalog, verify that Remove on → Deletion from portal or stopping Distribution is enabled. IBM specifically documents this setting as triggering removal when distribution to the device/group is stopped.
  • Check Device View → Apps Installed / App Distributions to confirm whether MaaS360 still reports the application as installed and managed.
 
Also, stopping a distribution isn't necessarily instantaneous. Applications configured with Remove on Stopping Distribution can be automatically removed within 24 hours after you remove the distribution.
 
So don't treat the "In Progress" status alone as an uninstall failure yet. For BYOD/Profile Owner enrollment, first check the physical device for the Android uninstall confirmation.
 
If no prompt appears and the commands remain In Progress beyond the expected synchronization period, even after the device checks in with MaaS360, collect the MaaS360 agent logs and open a support case with IBM, as the command appears to reach the MaaS360 action queue but not complete on the endpoint.

Related Content