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Mark Haugan's profile image
Mark Haugan posted Wed June 22, 2022 04:44 PM
I have a feeling that the term "an anomaly of at least $500" is specifically designed to show spend increases exceeding a particular threshold.  Is there any way to confirm this and if confirmed explain why this would be the only type of anomaly we would get a report on? I am just as interested in drops as well as increases.

So today I had a jump of $16k that occurred in a view that I had an Alert set for and saw no notification.  Is it possible to get more insight as to how the feature specifically works as it appears there is some kind of logic more than just a straight increase.

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Justin Kean's profile image
Justin Kean  Best Answer
Heya Mark! 

In this case I can't answer specifically why that $16k alert didn't trigger for you, I think we'd have to investigate that to find the specific reasons why it occurred which is best handled through your Apptio Cloudability team.  When it comes to the alerts, though. one thing I wanted to verify is if you had a view applied.   Here's an example: 


In this case I'd be notified that there was any anomaly that's $500 or over, but only after the data has been filtered by the Cloudability view.  In that case I'd be alerted if the items included by that view were over my threshold only.  If I was looking for a warning of my company's overall spend I would want to remove the Cloudability filter and instead create it with no view applied so I got my entire firm's spend included.   Can you double check and see if you have a filter set on your alert?  

Thanks!
Justin
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Renee Daignault's profile image
Renee Daignault
Hello Mark - Are you still in TAM services? This might would be a good question for them. I have not personally worked with alerts. I did find some documentation that I believe will point you in the right direction! 

https://help.apptio.com/en-us/cloudability-saas/setup/alerts-notifications.htm?Highlight=cloudability%20alerts

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Debbie Hagen's profile image
Debbie Hagen
@Mark Haugan,
Hi Mark,
Did the link Renee sent help answer your question?  If not please give us a bit more information and we'll see if we can help. If you believe something isn't working as it should be, please contact Apptio Support and submit a support ticket.​
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Ray Littlefield's profile image
Ray Littlefield
In my opinion, I think what you might be encountering is how anomaly is defined. By Cloudability's  definition, an anomaly is for a single set of tag values, account and service.  If you click on 'View Report' for any given anomaly, you will see all the filters applied to the alert.  Here is an example of a 'false' anomaly value we sometimes encounter: we have some legacy tag keys we decided to discontinue, but still exist on some resources.  we may receive an anomaly alert for a much lesser value than expected- because the anomaly is separating just those resources with the legacy tag keys we have.   we could get  a separate alert of resources where that tag key does not exist for the same application or view.   We should get rid of those legacy tag keys (add that to my list of things to do :) ) 

I agree with you that Anomalies should also be reported on cost drops! We added that as a feature request- hope we can get others to do the same. 

Another feature request would be to 'squelch' false flags. Stop alerting me about the application that spins up at the end of the month to do month end reports :)
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Debbie Hagen's profile image
Debbie Hagen

@Ray Littlefield,
Did you post your idea in the Share an Idea section of Community?  If so, if you'd like to post a link to it here, perhaps that will generate some upvotes and additional comments from other folks who are interested.
Cheers,

Deb​


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Debbie Hagen's profile image
Debbie Hagen

@Justin Kean,
Is ths a question you might be able to help with or be able to get us an answer?  It's been sitting here for a bit.
Thanks,

Deb​


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