AIX

Hi,

I have just installed BigFix and I can't run the console appl. it gives me an HTTP error 28 timeout was reached.

I can see that the process GatherDB.exe is running on the socket 52311.

I look in the BESRelay.log and it says (repeatedly):

Main Thread (31020) - Unable to start http server: socket may already be in use on port 52311, next retry in 30 seconds

Main Thread (31020) - Can't listen on address [::]: Socket Error: Windows Error 0x271d%: An attempt was made to access a socket in a way forbidden by its access permissions.

I have everything installed on the same windows machine (MSSQL, Bigfix etc)... Everything is running as local system user.

Any ideas what's going on here? What's the port clash? I verified that this port was not used before I installed BF.

thanks,

John.

https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0023490

HI, this doesn't seem to be my issue? The page you pointed me at talks about not being able to get to the console. The error I see seems to be related to bigfix itself? Unable to start http server: socket may already be in use on port 52311, next retry in 30 seconds

Main Thread (31020) - Can't listen on address [::]: Socket Error: Windows Error 0x271d%: An attempt was made to access a socket in a way forbidden by its access permissions.

However, I agree that I was struggling to connect the components using localhost and reverted to 127.0.0.1 (all components are on the local machine). So, maybe I missed one of those settings - where are all the relevant config files that I should check for ip address?

FYI: I fixed this by hacking the windows registry. Somewhere, during the install, I or the install had used "localhost". Under the servers key in the big fix registry area I changed the name of the server from localhost to "127.0.0.1" and it all works fine. Not nice but it worked (no idea where I set localhost in the first place but it must have snuck in !)