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  • 1.  socket error opening port 52311 in BESRelay.log

    Posted Thu August 18, 2022 03:36 PM

    Hi,

    I have just installed BigFix and I can't run the console appl. it gives me an HTTP error 28 timeout was reached.

    I can see that the process GatherDB.exe is running on the socket 52311.

    I look in the BESRelay.log and it says (repeatedly):

    Main Thread (31020) - Unable to start http server: socket may already be in use on port 52311, next retry in 30 seconds

    Main Thread (31020) - Can't listen on address [::]: Socket Error: Windows Error 0x271d%: An attempt was made to access a socket in a way forbidden by its access permissions.

    I have everything installed on the same windows machine (MSSQL, Bigfix etc)... Everything is running as local system user.

    Any ideas what's going on here? What's the port clash? I verified that this port was not used before I installed BF.

    thanks,

    John.



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  • 2.  RE: socket error opening port 52311 in BESRelay.log

    Posted Mon August 22, 2022 06:27 PM
    HTTP error 28 while trying to log into the console

    https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0023490



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  • 3.  RE: socket error opening port 52311 in BESRelay.log

    Posted Wed August 24, 2022 08:37 AM

    HI, this doesn't seem to be my issue? The page you pointed me at talks about not being able to get to the console. The error I see seems to be related to bigfix itself? Unable to start http server: socket may already be in use on port 52311, next retry in 30 seconds

    Main Thread (31020) - Can't listen on address [::]: Socket Error: Windows Error 0x271d%: An attempt was made to access a socket in a way forbidden by its access permissions.

    However, I agree that I was struggling to connect the components using localhost and reverted to 127.0.0.1 (all components are on the local machine). So, maybe I missed one of those settings - where are all the relevant config files that I should check for ip address?



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  • 4.  RE: socket error opening port 52311 in BESRelay.log

    Posted Thu August 25, 2022 02:17 PM

    FYI: I fixed this by hacking the windows registry. Somewhere, during the install, I or the install had used "localhost". Under the servers key in the big fix registry area I changed the name of the server from localhost to "127.0.0.1" and it all works fine. Not nice but it worked (no idea where I set localhost in the first place but it must have snuck in !)



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