Acoustic

Acoustic Holiday Readiness Program 2019

By Olivia Anderson posted Fri September 13, 2019 04:54 PM

  
At Acoustic, we believe our clients' success is our success, and we understand the upcoming holiday season is paramount for many clients. Each year, we perform internal preparedness reviews and provide clients with recommendations to optimize for peak program activity. Please note below the upcoming Holiday Readiness Webinar Series and helpful Guidelines linked below.


Acoustic Readiness:

Our teams are working hard to do internal preparedness checks. We review our process and coordinate across product systems teams to ensure peak performance and stability. Here are some of the highlights:

  • Acoustic systems readiness reviews
  • 7/24 live person monitoring
  • Risk identification and preparing our systems to address holiday needs
  • Operating with heightened awareness and process across the organization
    • Processes are reviewed, scrutinized, and tested
    • Increased monitoring on key holidays
  • Holiday period code freeze to limit product changes for stability
  • Increased internal touchpoints during the season and peak days to ensure operational excellence


Client Readiness:

Please join us for our 2019 Acoustic Holiday Readiness Webinar Series and download the Holiday Readiness Guideline documents below. The webinars and documents will help you prepare for your peak season.

Holiday Readiness Webinars (recordings available here after webinar dates below):


Holiday Readiness Guidelines
(all guidelines available to download here):

  • Acoustic Holiday Readiness Overview
  • Acoustic Campaign Holiday Readiness Guidelines
  • Acoustic Campaign Holiday Readiness Questionnaire
  • Acoustic Experience Analytics Holiday Readiness Guidelines
  • Acoustic Analytics Holiday Readiness Guidelines
  • Acoustic Exchange Holiday Readiness Guidelines
  • Acoustic Content Holiday Readiness Guidelines

Our Support and Services team is available to help make your peak season successful. If you should need any assistance, please let us know how we can help.

For information on contacting Support, related processes and links to sign up for outage notifications, please see the Acoustic Support Handbook, here.
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Mon September 30, 2019 03:09 PM

Hi @ANNA OKAMOTO - Perfect timing, the recordings were just made available. Check the links in the blog post and it will direct you to view the webinar on-demand. Let me know if you have any issues accessing the videos. Thanks!​

Mon September 30, 2019 01:42 AM

Is recordings available?

Mon September 23, 2019 09:58 AM

Hi @Deny Kurniawan - Thanks, you too! Let us know if you have any questions as you prepare for the upcoming holiday season.

Best,
Olivia

Sat September 21, 2019 02:18 PM

hello Olivia, happy holiday.