Acoustic

What's New in Experience Analytics (formerly IBM Tealeaf), August 2019

By Geoffrey Reilly posted Sun August 25, 2019 08:55 AM

  

Learn more links will be updated with the latest information as soon as the product and documentation go live.

Change is coming, can you hear it?

We’re excited about the future!

As we unplug from IBM and go Acoustic, keep up with all the latest news at https://acoustic.co/

Introducing Replay 2.0!

We implemented a fresh new design for Replay. The new design includes updated icons as well as an appealing new color scheme.

But the new Replay is more than just a pretty face.

We improved the user experience by consolidating and repositioning icons and allowing users to customize session replay directly from the Replay interface!

Replay Settings Page

The new Settings option puts Replay customization at your fingertips and where you need it most (in the Replay UI). Previously, if you wanted to customize Replay, you had to do so from your user profile.

In addition to customizing how Replay looks and behaves, you can use Settings to specify which session attributes you want displayed during Replay.

Check it out!

Looping animation


Learn more

In addition to improving the user experience, we added the following new features to Replay.

Mouse movement can be recorded and viewed in Replay

We added a feature that records mouse Events from the visitor’s interaction with your website.

When you enable the Show mouse movement feature, you can view the mouse movement when you replay the session with Auto Replay.

Viewing mouse movement can provide additional insights into your customer’s behavior.

Note: To use the Show mouse movement feature, you must install version 5.6 of the IBM Tealeaf UI Capture SDK. Version 5.6 of the SDK is scheduled for release in August or early September. For more information on the released versions of the SDK, see the IBM Tealeaf UI Capture Release Notes.

Learn more

Navigation panel filter support for Type 18 messages

Users can suppress mouse movement user events (Type 18 messages) from displaying in the navigation panel of the Replay and Raw data views.

Learn more

Static content retrieval for replaying archived sessions

When you download sessions from the search result page, the session is archived as a Long-Term Storage (.lts) file, which is embedded in a PDF of the archived session.

You can use the Session Upload to upload the .lts file and replay the archived session.

On rare occasions, the Long-term storage file might not include all the static content.

For the August 2019 release, we added a configuration option (Retrieve static content for LTS session replay) to the Replay settings page. The option is deselected by default.

If you select the check box to Retrieve static content for LTS session replay, Replay attempts to retrieve static content that was not captured when the .lts file was created.

Learn more

Enhanced Auto Replay

With updates to the Auto Replay scrubber bar, when you play a session you can see where the visitor is in the screen, as well where they are in the session. Previously, the view in the scrubber bar was limited to the screen only.

With the update to Auto Replay, each marker shown on the scrubber bar represents a page in the session, as opposed to a step on a page.

New Scrubber Bar

When you click a marker in the scrubber bar, the screen for the session is highlighted in the navigation panel.

Scrubber Bar Example

When you click the play button in Auto replay the blue progress bar is animated, making it easier to visualize the progression of the visitor moving from one screen to the next.

Learn more

Session Search BETA is fully implemented

For the past several releases, we have been improving Session Search BETA.

During that time, Tealeaf on Cloud provided access to both Session Search and Session Search BETA in the navigation panel, with the understanding that Session Search BETA would eventually become the default.


Nav with 2 searches highlighted


With the August 2019 release, the former Session Search BETA is now the default search.

Single Search in Nav




We added a “switcher” option that allows you to go back and forth between the Search and Classic search.

Switch option for search

The search that you select from the switcher is persisted and becomes the “de facto” default. For example, if you select Classic search from the “switcher”, Classic search becomes the default search. So when you select Session Search from the navigation panel, the search that opens is the original / classic search.

Learn more

If you’re still hesitant about the new Session Search, check out this article from last month about making the switch to the new Session Search feature.

A new way to manage and monitor your session searches

You can create a task to export your session search results.

With the Export all option, you can export the session list once, or you can create a task that exports the list of sessions on a regularly scheduled basis.

Export task from Session Search

The Export all option is available only to organizations who have the Data Export feature enabled.

Learn more

Changes and enhancements to Data Export

We made the following enhancements and changes to Data Export.

Manage and monitor Session list export tasks

The Session list tasks that you create and run from the Session search results page can be managed and monitored with the Data Export feature.

Manage and monitor session exp tasks

Learn more

Include only the data you want in your Export tasks

With the latest release of Data Export, when you export session data using the CSV format, you can select which bulk attributes to include in the exported session data.

Manage DAT outpiut


This new and flexible approach to session export can reduce the size of the .DAT files.

Previously, exporting session data with the CSV format included all the bulk attributes automatically, resulting a large .DAT file.

Learn more

Export data from an uploaded session list

As Data Export administrator, you can export data from an uploaded session list (CSV file).

Learn more

Differentiating export tasks to improve the Data Export user experience

The export tasks that are listed the Data Export UI are now organized by two separate tables. One table lists all the tasks that run daily, and the other table lists the tasks that were run once.

Two table for data export tasks

You can expand and collapse the tables, allowing you to focus on the export tasks of a specific category.

Deprecated functionality

Previously, Data Export included the ability to export reports. Due to a very low usage rate, we decided to deprecate this feature. To export reports, you can use the Schedule Report option from the Workspace actions menu.

New widget for communicating information to Workspace members

Have you ever wanted to quickly communicate information about a workspace to the members of that workspace?

No problem, we got you covered!

With Add Widget > Create Text Widget, you can announce or highlight changes made to reports and provide instructions to all the users of the workspace.

Create New Text Widget
Text Widget Example

Learn more

Detect data anomalies by the hour

You can now configure Anomaly Detection to run on an hourly basis for selected metrics. Previously, Anomaly Detection ran once a day only.

Hourly Anomaly Deetection

Learn more

Report interface improvements

The following enhancements were made to the Reports feature after a heuristic evaluation.

  • We added a message to prevent duplicate report naming in the workspace.
  • We added a message informing users about un-applied changes to reports.
  • The owner’s name is now displayed on the workspaces that are shared with other users.
  • We created a tooltip for the the Add (+) workspace icon.
  • We added a Cancel button to allow users to opt out of the name they entered for new workspace.
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