Maximo Anywhere

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  • 1.  WorkExecution 764 login iOS vs Android

    Posted Thu March 11, 2021 11:37 AM
    Hi,

    I am not able to login to WorkExection 764 on iOS but it's working on android.Same device language, same app, same URL, same user.
    It just keeps loading when I press "Sing In".

    I am not having any issue with Android.

    Is there something that I should be aware of ?

    Thank you

    ------------------------------
    Mathieu Guilmette
    ------------------------------


  • 2.  RE: WorkExecution 764 login iOS vs Android

    Posted Fri March 12, 2021 01:31 AM
    Hi, we have the same problem on 764. We a have a case already opened for this.. the latest IBM suggestion was to install fixpack and then build container and our own ipa and distribute it to the customer. Currently the customer is testing it.

    Do you have the latest fixpack installed?

    Best Regards

    ------------------------------
    Robi Cavnik
    Troia d.o.o.
    ------------------------------



  • 3.  RE: WorkExecution 764 login iOS vs Android

    Posted Fri March 12, 2021 09:11 AM
    We installed iFix001 but we weren't supposed to use the built container for this client. For how long your case is open ? 

    Thank you

    ------------------------------
    Mathieu Guilmette
    ------------------------------



  • 4.  RE: WorkExecution 764 login iOS vs Android

    Posted Fri March 12, 2021 09:36 AM
    It has been 64 days now. Do you have the device(iphone) log from the moment when clicking login button? Which iphone and which os version do you have?



    ------------------------------
    Robi Cavnik
    Troia d.o.o.
    ------------------------------



  • 5.  RE: WorkExecution 764 login iOS vs Android

    Posted Fri March 12, 2021 09:40 AM
    Edited by Mathieu Guilmette Fri March 12, 2021 09:40 AM
    I do not have the device log but I can easily get it if necessary. We are using a Ipad (5th Gen) with iOS 14.4.1

    ------------------------------
    Mathieu Guilmette
    ------------------------------



  • 6.  RE: WorkExecution 764 login iOS vs Android

    Posted Fri March 12, 2021 09:47 AM
    Ok look for this in logs:

    Jan 13 13:33:31 XXXX-iPhone IBMWork[15873] <Notice>: ERROR: 2021-01-13 13:33:31.971[NAPAKA] [ERROR]{
    "src": "initCollection",
    "err": -3,
    "msg": "INVALID_KEY_ON_PROVISION",
    "col": "userProfileStore",
    "usr": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
    "doc": {},
    "res": {},
    "initStoreError": true
    }


    ------------------------------
    Robi Cavnik
    Troia d.o.o.
    ------------------------------



  • 7.  RE: WorkExecution 764 login iOS vs Android

    Posted Tue January 18, 2022 05:06 PM
    Edited by Mathieu Guilmette Tue January 18, 2022 05:07 PM
    Hi,

    I have this in windows log right now. Do you find something finally ?

    [ERROR]{
    "src": "initCollection",
    "err": -3,
    "msg": "INVALID_KEY_ON_PROVISION",
    "col": "userProfileStore",
    "usr": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
    "doc": {},
    "res": {},
    "initStoreError": true
    }

    ------------------------------
    Mathieu Guilmette
    ------------------------------