Maximo Anywhere

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LTPA token expires, Anywhere loses connection, user not notified, all unsynced edits lost when Anywhere restarted

  • 1.  LTPA token expires, Anywhere loses connection, user not notified, all unsynced edits lost when Anywhere restarted

    Posted Thu March 04, 2021 07:46 PM
    Edited by User1971 Fri March 05, 2021 07:16 PM
    Anywhere Work Technician 7.6.4; LDAP/Active Directory authentication:

    Problem:

    LTPA times out after 2hrs (as per the system setting) and Anywhere loses connection, but the Anywhere user is not notified - the user can continue using Anywhere without realizing the connection has been lost.

    When the connection is lost:

    • If the user creates a new WO in Anywhere: the WO will be lost / won't be sent to Maximo (even after restarting Anywhere)
    • If the user updates an existing WO in Anywhere: the changes will be lost when the user restarts Anywhere (the edits won't be sent to Maximo)
    • If a Desktop user updates or creates a WO in Desktop: the change won't show up in Anywhere until Anywhere is restarted

    These are serious issues. The problem only happens in an environment that uses Active Directory authentication (not when native Maximo authentication is used).

    Any insight would be appreciated. Thanks.



  • 2.  RE: LTPA token expires, Anywhere loses connection, user not notified, all unsynced edits lost when Anywhere restarted

    Posted Fri March 05, 2021 03:47 AM
    Hi, yes we have seen this with a client also.

    In my opinion IBM aren't taking it very seriously despite it resulting in the loss of calibration data. I have a case open currently.

    IBM have recommended making these changes to Websphere:

    https://www.ibm.com/support/pages/token-timeout-behavior-when-ltpa-used-authentication-mechanism-websphere-process-server-wps-and-ibm-business-process-manager-bpm-advanced

    This has somewhat resolved the issue, but this hasn't really addressed the underlying issue of Anywhere just throwing away users data rather than validating the connection before it sends.

    James

    ------------------------------
    James Rowley
    ------------------------------



  • 3.  RE: LTPA token expires, Anywhere loses connection, user not notified, all unsynced edits lost when Anywhere restarted

    Posted Fri March 05, 2021 12:08 PM
    Edited by User1971 Fri March 05, 2021 07:17 PM


  • 4.  RE: LTPA token expires, Anywhere loses connection, user not notified, all unsynced edits lost when Anywhere restarted

    Posted Fri March 12, 2021 02:30 AM
    Hello,
    we do take this case seriously and we appreciate your collaboration in nailing down the problem. What was provided was a workaround.
    I see in the case you have opened that the development team has acknowledged the bug and has provided a fix, but still there is something that is not resolved.
    I will keep an eye on it to make sure it will be fully resolved.
    Regards, Alex

    ------------------------------
    Alex Donatelli
    IBM
    ------------------------------



  • 5.  RE: LTPA token expires, Anywhere loses connection, user not notified, all unsynced edits lost when Anywhere restarted

    Posted Fri March 12, 2021 03:49 AM
    Hi,

    Thank you for your response on this, yes I can confirm that we were told that there will be an APAR for this issue provided, which is great news.

    James

    ------------------------------
    James Rowley
    ------------------------------



  • 6.  RE: LTPA token expires, Anywhere loses connection, user not notified, all unsynced edits lost when Anywhere restarted

    Posted Mon March 29, 2021 01:38 PM
    Edited by User1971 Tue March 30, 2021 08:46 AM
    @James Rowley

    FYI - I believe IBM has fixed this issue. I don't have any details/patch numbers off hand. But I could ask around if required (patches are not my area of responsibility).

    I just thought you might like to know.

    Cheers!


  • 7.  RE: LTPA token expires, Anywhere loses connection, user not notified, all unsynced edits lost when Anywhere restarted

    Posted 2 days ago
    Good day,

    I am seeing similar things with Anywhere.  We noticed users had issues with information not making its way to the back office Maximo especially throughout the day.  We do use LDAP so I was curious what that APAR was.

    Thank you

    ------------------------------
    Laschell Crook
    ------------------------------



  • 8.  RE: LTPA token expires, Anywhere loses connection, user not notified, all unsynced edits lost when Anywhere restarted

    Posted 2 days ago

    I'll take a look. In the meantime, this one is related:

    IJ00728: ANYWHERE WON'T SYNC CHANGES BACK TO SERVER AFTER LTPA TOKEN TIME OUT

    https://www.ibm.com/support/pages/apar/IJ00728




  • 9.  RE: LTPA token expires, Anywhere loses connection, user not notified, all unsynced edits lost when Anywhere restarted

    Posted 2 days ago
    APAR IJ31235
    LAFix_7640_IJ31235_19032021-v2.zip