Most Commonly faced Document Submission Issues

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Thu January 28, 2021 09:19 AM

Introduction

This article explains the most commonly faced issues of document submission through different inbound channels. The possible solutions are also given to overcome the failures.

Audience

This document is meant for users troubleshooting transaction failures due to errors faced on document submission.

Document Submission Issues

The following tables explains the error message, inbound channel and Issue and its solution based on Response Code

Legend as below:

Code: Response Code received on submission

Message Message received on document submission
Type HTTP, AS2,SFTP, RNIF
Issue Root issue for the failure
Solution Steps to resolve the document submission issue

Response Code : 400

Message Invalid URL
Type HTTP, AS2, RNIF
Issue Inbound channel URL is not correct.
Solution Provide the correct Inbound Channel URL. Copy the URL from inbound channel summary page as shown in screenshot, provide in the client where the inbound channel is invoked.

2
21915×648 38.1 KB

Response Code : 401

Message Invalid credential
Type HTTP, AS2, RNIF
Issue Partner User credentials are incorrect.
Solution Provide the correct Partner User credentials in the client where the inbound channel is invoked.

3
31546×331 29.6 KB

Message Access Denied
Type HTTP, AS2, RNIF
Issue Partner User is associated to the partner but the status is Inactive.
Solution Set the status of the Partner User to Active in the Partner User page

4
41890×421 32.7 KB

4-1
4-11904×648 48.5 KB

Message Access Denied
Type SFTP
Issue Does not have authorization to access the SFTP server. Observed when the document is not processed from the inbound channel.
Solution Update the SFTP partner user credentials to valid one, in the channel configuration.

5
51898×826 53.9 KB

Response Code : 403

Message Channel is inactive.
Type HTTP, AS2, SFTP
Issue The status of the inbound channel is set to Inactive
Solution Set the status of the inbound channel to Active in channel properties page.

6
61901×361 25.2 KB

Message Partner user sent this document posing as Unknown.
Type HTTP, SFTP
Issue 1.The XML Document is not created

2.The status of the XML Document is set to Inactive

3.Document attribute extraction for the system attributes , SenderID and RecieverID is mandatory. These are not set in the Document Attributes.
Solution 1.Create XML document.

2.Set the status of the XML document to Active in Document page.

3.The extraction for the system attributes, SenderID and ReceiverID, has to be set in the document attribute page.

7
71889×838 77.1 KB

Message Forbidden
Type AS2
Issue The Partner User submitting the document is not associated to the sender partner profile.
Solution Associate the Partner User to the sender partner profile.

8
81904×648 49.2 KB

Message Forbidden An error occurred while validating the partner. Error: Demo Sender is not a valid partner id
Type AS2
Issue The Enterprise/Partner AS2's ID does not match the inbound message's AS2-from/AS2-to header
Solution Update the Enterprise/partner profile's EDIINT-AS2 idtype value

9
91902×648 49.4 KB

9-1
9-11909×648 49.6 KB

9-2
9-21550×399 34.1 KB

Message Forbidden An error occurred while validating the partner. Error: new user is not allowed to perform this operation
Type AS2
Issue AS2-Form and AS2-To is not providing in header
Solution Provide the AS2-Form and AS2-To headers

10
101557×461 38.5 KB

Response Code : 500

Message Internal Server Error
Type HTTP, SFTP
Issue The Partner User submitting the document is not associated to the sender partner profile.
Solution Associate the Partner User to the sender partner profile.

8
81904×648 49.2 KB

Message Internal Server Error
Type SFTP
Issue Invalid SFTP server .Observed when the document is not processed from the inbound channel.
Solution Update the SFTP server in the channel configuration to the correct one.

12
121815×838 53.5 KB

Message Internal Server Error
Type HTTP
Issue The status of the Sender Partner Profile is set to Inactive
Solution Set the status of the Sender Partner Profile to Active in Partner page.

13
131912×285 26.3 KB

Message Internal Server Error
Type SFTP
Issue Invalid credentials given for SFTP server connection.
Solution Update the user credentials given for SFTP server in channel details page.

5
51898×826 53.9 KB

Response Code : 200

Message No error in webMethods.io B2B
Type AS2
Issue B2B cloud's partner unable to parse the sync MDN received at their end frm B2Bcloud
Solution

This is because some of the third party products unable to parse “X-Content-Type-Options” header which webmio adds before sending the sync MDN response

Below two solution will work

  1. Ask the partner to allow parsing of the header “X-Content-Type-Options”
  2. Switch to AsyncMDN as the above mentioned header wonnt be added to the async mdn
Message No error in webMethods.io B2B
Type AS2,HTTPS/RNIF
Issue B2B cloud's partner unable to establish connection with B2BCloud
Solution

  1. Ensure partner is using the correct NAT address . https://www.softwareag.cloud/site/nat-servers.html#/

  2. Ensure partner should have whitelisted the B2BCloud’s ip address in their platform

  3. Partner must trust the B2BCloud’s public certificates.

  4. The supported SSL version in B2BCloud is TLS 1.2

The cipher suites supported by channel endpoints are as follows:

    TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 128
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 128
TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 256
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 256
TLS_RSA_WITH_AES_128_GCM_SHA256 128
TLS_RSA_WITH_AES_128_CBC_SHA256 128
TLS_RSA_WITH_AES_256_GCM_SHA384 256
TLS_RSA_WITH_AES_256_CBC_SHA256 256
Message No error in webMethods.io B2B
Type AS2,HTTPS/RNIF
Issue B2B cloud's partner facing intermittent ssl handshake issue
Solution Wrong hostname resolution may be happening at the patner's end for WMIO B2B endpoints. This may lead to issues while connecting as it may resolve to wrong IP address.

Ask the partner to check their proxy, firewall and DNS server.

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