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  • 1.  Unable to start cache manager on IS

    Posted Tue October 24, 2023 07:41 AM

    Hi,

    I have 10.15 setup on IS and TC. I have started TC server and I’m able to see this in the TMC as well. However, when I try to add a cache manager in IS pointing to TC server and start, I get error java.lang.RuntimeException: Unable to create toolkit.
    I’m attaching tc_config.xml as well as cache manager configurations.
    Any pointers in this issue.?
    TC_CacheManager_Error.docx (219.9 KB)
    tc-config.xml (687 Bytes)
    .

    Thanks & Regards,
    Ashish.S.R


    #Terracotta
    #webMethods


  • 2.  RE: Unable to start cache manager on IS

    Posted Tue October 24, 2023 09:38 AM

    Does it enable when you hit No below column Enabled? Also please provide your fix level and Terracotta and IS server log file.


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    #webMethods


  • 3.  RE: Unable to start cache manager on IS

    Posted Tue October 24, 2023 05:33 PM

    Can you please share Error and Server logs? Please make sure that you have applied required terracotta license key for Distributed Cache Manager to work.

    Regards,
    Kalpesh


    #webMethods
    #Terracotta


  • 4.  RE: Unable to start cache manager on IS

    Posted Thu October 26, 2023 06:08 AM

    Dears,

    Issue resolved. I found the error logs stating license key not found in C:\SoftwareAG\common\conf folder. I placed the license file in this location and started the cache manager successfully.

    Thanks & Regards,
    Ashish.S.R


    #webMethods
    #Terracotta