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Secure Backup stopped working applying firmware IDG.10.5.0.11 on a 849652X

  • 1.  Secure Backup stopped working applying firmware IDG.10.5.0.11 on a 849652X

    Posted Wed May 29, 2024 10:54 AM

    Hello,

    I've been taking a Secure Backup on my Datapowers for many years (15+).  It still works fine on my older Datapowers, but my latest one, which is a 849652X, it stopped working after I upgraded to firmware IDG.10.5.0.11

    Has anyone experienced this, and what did you do to resolve?



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    John Parker
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  • 2.  RE: Secure Backup stopped working applying firmware IDG.10.5.0.11 on a 849652X

    Posted Wed May 29, 2024 11:53 AM

    I recommend you open a ticket with support.



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    Ivan Heninger
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    Original Message


  • 3.  RE: Secure Backup stopped working applying firmware IDG.10.5.0.11 on a 849652X

    Posted Wed May 29, 2024 01:31 PM

    I have, but I thought I would post a message here as well in case someone had a similar issue.  I also found the a link to the following page that has some suggestions to try, which I have done:

    https://www.ibm.com/support/pages/how-automate-secure-backup-ibm-datapower-gateways



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    John Parker
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    Original Message


  • 4.  RE: Secure Backup stopped working applying firmware IDG.10.5.0.11 on a 849652X

    Posted Wed May 29, 2024 02:23 PM
    Edited by DOMINIC MICALE Wed May 29, 2024 02:27 PM

    Hi John,

    It seems you already found it, but on the page https://www.ibm.com/support/pages/datapower-secure-backup-fails-time-out Step #4 is what most commonly fixes secure backup timeouts

    4. If it still times out after trying steps above, flash the firmware to refresh any corrupted system files that may be preventing the completion.  This is done by upgrading to the same exact firmware image/version that is currently running on the appliance.

    Unfortunately in some circumstances it can come back even after flashing the firmware.  I would recommend getting the log sent in for review on your case.  The flashing of the firmware should at least alleviate the issue.  Sometimes it has been tied to certificate files on the system, but the log usually helps tell us more.



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    DOMINIC MICALE
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    Original Message


  • 5.  RE: Secure Backup stopped working applying firmware IDG.10.5.0.11 on a 849652X

    Posted Wed May 29, 2024 02:40 PM

    Hi Dominic,

    I will try that tomorrow morning.

    John



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    John Parker
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    Original Message


  • 6.  RE: Secure Backup stopped working applying firmware IDG.10.5.0.11 on a 849652X

    Posted Thu May 30, 2024 10:41 AM

    Good news!  Reapplying the last firmware fixed my issue!

    Before doing that, I tried another backup, with the suggested logging.  That failed, but I uploaded the log files, to give IBM something to look at.

    The secure backup even worked using WAMC!



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    John Parker
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    Original Message


  • 7.  RE: Secure Backup stopped working applying firmware IDG.10.5.0.11 on a 849652X

    IBM Champion
    Posted Wed May 29, 2024 12:59 PM

    I can only assume since you have been doing it for 15+ years, you must be using a script of some kind (XMI/SOMA?)  That is, I can from the System Control screen in DataPower.

    What are you sending for the destination?

    Is your cert up (dumb question possibly, but just covering bases)?

    What other options?  Raid included? 



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    Joseph Morgan
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    Original Message


  • 8.  RE: Secure Backup stopped working applying firmware IDG.10.5.0.11 on a 849652X

    Posted Wed May 29, 2024 01:36 PM

    Well, sort of.   I use a very old system called WAMC (IBM Websphere Appliance Management Center), which works great for making secure backups.  It's been off support for a few years, but still works fine, except this particular Datapower.  

    I also tried creating a secure backup through the webgui as well as from the console, and I get the same error in both of those places.

    Tomorrow morning, I'm going to try reinstalling the latest firmware to see if that helps.



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    John Parker
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    Original Message


  • 9.  RE: Secure Backup stopped working applying firmware IDG.10.5.0.11 on a 849652X

    IBM Champion
    Posted Wed May 29, 2024 05:41 PM

    OMG.... waking up from this dream I just had about being transported back to a time when WAMC still existed, LOL.

    Sir, you may be the only person still using WAMC!   Wow!    Good to know it still works.

    Certainly, Dominic has you on the right track now.   Good Luck!



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    Joseph Morgan
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    Original Message


  • 10.  RE: Secure Backup stopped working applying firmware IDG.10.5.0.11 on a 849652X

    Posted Thu May 30, 2024 10:45 AM

    WAMC works really well.  We only have a few physical Datapowers that I backup, and it only takes a few minutes to back them up, and download the file onto my server for save keeping.  I think they should have kept it around.



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    John Parker
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    Original Message