webMethods

Hi,

I am trying to upgrade the kafka fix to 14 on webmehotds 10.11.
I have created the image file locally but when selecting the fix file and click next.

On the installation directory page it’s asking for support patch key without which it’s not moving to next page.

Could you please suggest from where we can get this key or any way to override this.

Thanks

Hi Rohit,

usually the Patch Key does not apply to official fixes, only for support patches during incident analysis and handling.
When it is really needed here, it should be mentioned in the Readme for the Fix.
If not, you should ask support to provide you the right value.

Regards,
Holger

Hi Holger,

Thanks for your reply, I checked readme file and it’s not there.
Support team suggested to skip this step but update manager is not moving to next page after clicking next button.

Thanks

Hi Rohit,

can you the log files from UpdateManager for any error messages related to this?
Please inform support about the issue, that UpdateManager is not moving forward when trying to skip the Patch Key.

Regards,
Holger

Hi Holger,

PFB logs we are getting in tempOutput.log. In launcher.log it’s not showing anything abnormal. Whenever I click on next button below lines gets logged in tempOutput file.

Software AG Update Manager Version:11.0.0.0000-0334
Exception in thread “AWT-EventQueue-0” java.lang.NoSuchMethodError: ‘java.nio.file.FileSystem java.nio.file.FileSystems.newFileSystem(java.nio.file.Path)’
at com.softwareag.fixinstall.core.utils.UserInputValidations.validateImageFile(UserInputValidations.java:332)
at com.softwareag.fixinstall.app.AbstractFixApplication.validateImageFile(AbstractFixApplication.java:1445)
at com.softwareag.fixinstall.app.AbstractFixApplication.validateUserInputs(AbstractFixApplication.java:1513)
at com.softwareag.fixinstall.guiinstaller.AbstractInstallDirPanel.validateInputs(AbstractInstallDirPanel.java:132)
at com.softwareag.fixinstall.guiinstaller.InstallDirPanel.validateInputs(InstallDirPanel.java:383)
at com.softwareag.fixinstall.guiinstaller.InstallDirPanel.nextButtonActionPerformed(InstallDirPanel.java:214)
at com.softwareag.fixinstall.guiinstaller.AbstractInstallDirPanel.lambda$createNextButton$1(AbstractInstallDirPanel.java:189)
at java.desktop/javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at java.desktop/javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at java.desktop/javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at java.desktop/javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at java.desktop/javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
at java.desktop/java.awt.Component.processMouseEvent(Unknown Source)
at java.desktop/javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.desktop/java.awt.Component.processEvent(Unknown Source)
at java.desktop/java.awt.Container.processEvent(Unknown Source)
at java.desktop/java.awt.Component.dispatchEventImpl(Unknown Source)
at java.desktop/java.awt.Container.dispatchEventImpl(Unknown Source)
at java.desktop/java.awt.Component.dispatchEvent(Unknown Source)
at java.desktop/java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.desktop/java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.desktop/java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.desktop/java.awt.Container.dispatchEventImpl(Unknown Source)
at java.desktop/java.awt.Window.dispatchEventImpl(Unknown Source)
at java.desktop/java.awt.Component.dispatchEvent(Unknown Source)
at java.desktop/java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.desktop/java.awt.EventQueue$4.run(Unknown Source)
at java.desktop/java.awt.EventQueue$4.run(Unknown Source)
at java.base/java.security.AccessController.doPrivileged(Native Method)
at java.base/java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.base/java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.desktop/java.awt.EventQueue$5.run(Unknown Source)
at java.desktop/java.awt.EventQueue$5.run(Unknown Source)
at java.base/java.security.AccessController.doPrivileged(Native Method)
at java.base/java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.desktop/java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.run(Unknown Source)

Thanks

Hi Rohit.

for each run there will be a subdirectory under the logs directory, containing 3 log files: debug.log, error.log and info.log.
Can you check these as well?

Looks like you are running in UI mode.
Can you try with the CommandLine mode instead?

Regards,
Holger

This doesn’t sound right. Can you provide a screenshot?