Hello IBM team,

I am using App connect Saas Appln to send emails via proofpoint servers. My configuration uses SMTP connect and I could able to send emails successfully. But the issue  format of the email body. In my original email, I have added linebreaks but recipient receives email without line breaks

Example: I am triggering request from Watson, and it flows through App connect and sends email to recipient. 

Email received is :

I tried setting content-type as text/plain and application/rtf and few more, but none works. 

But If I add HTML tags on the watson request and set content type as text/html on email node, recipient receives formatted email

But on real-time, I am not expecting watson user to add HTML tags on the message body. Is there a way to send the formatted email to recipient when user feeds message body with plain text ?

Hi Preethi,

Email content and the HTML formatting is dynamic and user defined, so AppConnect may not be able add the HTML tags within the content intelligently. How are you designing your AppConnect flows ? You may want to consider doing some preprocessing of the content before passing in to the email. Also you may want to try with static HTML as template in the content property and map the incoming content within the HTML template using AppConnect mapping.

Srihari N A

Hello IBM team,

I am using App connect Saas Appln to send emails via proofpoint servers. My configuration uses SMTP connect and I could able to send emails successfully. But the issue  format of the email body. In my original email, I have added linebreaks but recipient receives email without line breaks

Example: I am triggering request from Watson, and it flows through App connect and sends email to recipient. 

Email received is :

I tried setting content-type as text/plain and application/rtf and few more, but none works. 

But If I add HTML tags on the watson request and set content type as text/html on email node, recipient receives formatted email

But on real-time, I am not expecting watson user to add HTML tags on the message body. Is there a way to send the formatted email to recipient when user feeds message body with plain text ?