App Connect

I am trying to connect to Email Catalog from App Connect Designer, but ends with error "Something went wrong, please contact IBM". I refreshed page multiple times for past couple of days bt still issue exist.  May I know who from IBM can actually help?

Hi Preethi,

Could you provide details about your environment - are you using the managed service or is this a customer-managed installation of App Connect Enterprise Certified Containers or Cloud Pak for Integration?

If you are using the managed service could you please provide details of your service instance by sharing the URL from the browser when you are in the authoring experience?

I am trying to connect to Email Catalog from App Connect Designer, but ends with error "Something went wrong, please contact IBM". I refreshed page multiple times for past couple of days bt still issue exist.  May I know who from IBM can actually help?

Hello Martin, we are using IBM Saas environment and url is xm3mazcpun-designer.p-vir-c1.appconnect.automation.ibm.com

Issue with email catalog is resolved but I could see same issue with Sharepoint now. Not sure if there is any updates happening on catalog which is causing this intermittent issue.I tried both Basic as well as NTLM

Hi Preethi,

Could you provide details about your environment - are you using the managed service or is this a customer-managed installation of App Connect Enterprise Certified Containers or Cloud Pak for Integration?

If you are using the managed service could you please provide details of your service instance by sharing the URL from the browser when you are in the authoring experience?

I am trying to connect to Email Catalog from App Connect Designer, but ends with error "Something went wrong, please contact IBM". I refreshed page multiple times for past couple of days bt still issue exist.  May I know who from IBM can actually help?

Hi Preethi,

I am seeing errors in the logs today (for example at 0550 UTC) indicating an ECONNRESET communicating to https://sp-dev-api.moodys.com/_api/web whilst we are trying to validate the connection on account creation.

Could you confirm that the endpoint details are correct and there are no firewalls or IP allowlist restrictions (or similar) in place that would prevent this connection?

If you need to configure an IP allowlist on the target system then we document details of our outbound IP address ranges in our documentation here: https://www.ibm.com/docs/en/app-connect/saas?topic=information-ip-addresses

Hello Martin, we are using IBM Saas environment and url is xm3mazcpun-designer.p-vir-c1.appconnect.automation.ibm.com

Issue with email catalog is resolved but I could see same issue with Sharepoint now. Not sure if there is any updates happening on catalog which is causing this intermittent issue.I tried both Basic as well as NTLM

Hi Preethi,

Could you provide details about your environment - are you using the managed service or is this a customer-managed installation of App Connect Enterprise Certified Containers or Cloud Pak for Integration?

If you are using the managed service could you please provide details of your service instance by sharing the URL from the browser when you are in the authoring experience?

I am trying to connect to Email Catalog from App Connect Designer, but ends with error "Something went wrong, please contact IBM". I refreshed page multiple times for past couple of days bt still issue exist.  May I know who from IBM can actually help?

Hello Martin,

Yes end point is correct and firewall is opened. For debugging, we involved firewall team but they confirm no incoming traffic when hit from App connect designer. But they could see incoming traffic when hit the endpoint wth postman. Not sure how to debug the issue further!

Hi Preethi,

I am seeing errors in the logs today (for example at 0550 UTC) indicating an ECONNRESET communicating to https://sp-dev-api.moodys.com/_api/web whilst we are trying to validate the connection on account creation.

Could you confirm that the endpoint details are correct and there are no firewalls or IP allowlist restrictions (or similar) in place that would prevent this connection?

If you need to configure an IP allowlist on the target system then we document details of our outbound IP address ranges in our documentation here: https://www.ibm.com/docs/en/app-connect/saas?topic=information-ip-addresses

Hello Martin, we are using IBM Saas environment and url is xm3mazcpun-designer.p-