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Administrator was not able to create any cases

  • 1.  Administrator was not able to create any cases

    Posted Wed February 28, 2024 10:10 PM

    Product/components used and version/fix level:

    Agileapps 10.13

    Detailed explanation of the problem:

    Unable to create cases.
    We have set of rules on the Case creation form. based on the option users selects on the radio button we’re enabling/changing/showing an additional tab.
    Now, users from the respective group was able to create the case by selecting the respective option (Y/N). However Administrator was unable to create cases when we opt for Y.

    Error messages / full error message screenshot / log file:

    Getting error as below
    image
    However, there is no error message printed on the logs nor on the console.

    Question related to a free trial, or to a production (customer) instance?

    customer instance


    #AgileApps
    #webMethods
    #Integration