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Using IBM® App Connect to interact with IBM OpenPages with Watson

By Shahmini Arumugam posted Fri July 29, 2022 02:44 AM

  

Co-author – Srihari Ananda Kumar 

 

IBM OpenPages with Watson is an AI-driven, highly scalable governance, risk, and compliance (GRC) solution that runs on any cloud.

IBM OpenPages with Watson is a centralized siloed risk management that functions within a single environment designed to help you identify, manage, monitor, and report on risk and regulatory compliance, especially in today’s changing business landscape. 

Building a flow in IBM App Connect with IBM OpenPages with Watson

Use App Connect to build flows that integrate with IBM OpenPages with Watson and other applications. The connector is displayed as IBM OpenPages with Watson on the App Connect User Interface (UI). 

To allow App Connect to connect to your IBM OpenPages with Watson account, you need to fill the connection fields that you see in the App Connect Designer Catalog page or flow editor.

For more information on connection fields and Templates gallery, see How to use App Connect with IBM OpenPages with Watson.

IBM OpenPages with Watson objects

The following are IBM OpenPages with Watson objects that can be run in App Connect.

Objects

Description

Action items

 

An issue is resolved through action items. You can use an action item or a series of related action items to form an action plan.

 

Business entities

Business entities are abstract representations of your business structure, which can contain subentities such as departments, business units, or geographic locations.

 

Controls

Controls are policies and procedures that make sure that risk mitigation responses are performed.

 

Files

Files that are located in the IBM OpenPages with Watson repository.

 

Issues

 A concern that is associated with any IBM OpenPages with Watson object type.

Processes

Processes represent the major end-to-end business activities within a business entity that are subject to risk.

 

Risks

Risks are potential liabilities. Risks can be associated with business processes, business entities, or a compliance with a mandate.

 

Users

Access within the IBM OpenPages with Watson application is administered through the use of users, groups, and domains.

 


*The IBM OpenPages standard objects and user-defined custom objects can be viewed by expanding the Show more option from the object list once you have connected App Connect to your IBM OpenPages account.

You can define custom properties on objects, which will be discovered by App Connect based on the account used.

Scenario 1: Create an issue in IBM OpenPages with Watson when an incident gets created in ServiceNow

Consider the following scenario; when an incident is created in ServiceNow, an issue is created in IBM OpenPages with Watson. This flow helps you to keep incident data in sync between ServiceNow and IBM OpenPages with Watson.

Create an issue in IBM OpenPages with Watson when an incident is created in ServiceNow

For this scenario:

  1. The event-driven flow is triggered whenever a new incident gets created in ServiceNow.
  2. If the ServiceNow incident priority is greater than 4:
    1. ServiceNow retrieves the system user based on the system user ID.
    2. IBM OpenPages with Watson retrieves the user along with the username details.
    3. If, the ServiceNow user exists in IBM OpenPages with Watson, a Slack message gets sent to the intended channel. This message is sent to notify you that the user will not be created in IBM OpenPages with Watson.
    4. Else, IBM OpenPages with Watson creates the user with the user’s details, and a slack message gets sent to notify you that the user is created.
    5. IBM OpenPages with Watson creates an issue that is assigned to the user with the incident details.
  3. If the ServiceNow incident priority is not greater than 4, a Slack message gets sent to the intended channel. This message is sent to notify you that an issue will not be created in IBM OpenPages with Watson.

Scenario 2: Add a document in IBM Watson Discovery when a file gets created in IBM OpenPages with Watson

 Consider the following scenario; when a file is created and downloaded in IBM OpenPages with Watson, the document gets added to IBM Watson Discovery.

Add a document in IBM Watson Discovery when a file is created in IBM OpenPages with Watson

For this scenario:

  1. IBM OpenPages with Watson checks for new files every 1 minute.
  2. If a new file gets created, the file gets downloaded by IBM OpenPages with Watson.
  3. The file gets uploaded as a document in IBM Watson Discovery.



Resources

Try out our templates

You can view the Templates gallery in your App Connect Designer instance.

  • Create an issue in IBM OpenPages with Watson when an incident is created in ServiceNow

 Template URL: https://<your-instance-id>/templates/Create%20an%20issue%20in%20IBM%20OpenPages%20with%20Watson%20when%20an%20incident%20is%20created%20in%20ServiceNow

 

  • Add a document in IBM Watson Discovery when a file is created in IBM OpenPages with Watson

 Template URL: https://<your-instance-id>/templates/Add%20a%20document%20in%20IBM%20Watson%20Discovery%20when%20a%20file%20is%20created%20in%20IBM%20OpenPages%20with%20Watson


You must enable the Designer AI features in your containerized environment in order to access the App Connect templates. For more information, see The preloaded IBM App Connect templates.

You can also import these use cases directly into your App Connect Designer. These templates are added to a public GitHub repository at https://github.com/ot4i/app-connect-templates/tree/cp4i-templates/resources.



Acknowledgement and thanks to Deepak Ayilliath for providing valuable input to this article.

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