Here are examples of an in-app notifications we provided to admins alerting them to a major change to a certain provisioning function.
This is the advance notification, providing the context, relevance, and next steps.
This is the publication announcement with relevant UI guidance and links to detailed documentation.
Email Notifications, Feedback Mechanisms, and Beta Sites
For big changes, we may also send an email to admins with important considerations and detailed schedules. We typically provide a feedback mechanism to collect and respond to your questions and concerns. When appropriate, we provide beta access before general release so you can test and experience the changes for yourself before communicating with your team to prepare them for the change.
Status Page
Check https://status.aspera.io/ for current system status, performance, and scheduled maintenance to IBM Aspera infrastructure. The heads up on these activities allows you to plan your team's deliverables for success by effectively navigating infrastructure maintenance windows. These notifications include changes to Aspera APIs.
You can subscribe to a direct feed from this page using RSS or a Slack integration.
My Notifications from IBM Support
You can subscribe to the IBM Support notifications service for Aspera on Cloud. The My Notifications service sends emails alerting you to scheduled maintenance windows, API changes, support incidents, product and documentation updates, and more. You can customize the notification types you receive and the frequency at which you receive them.
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How do you feel about surprise software changes? How do you prefer to be notified of changes to the SaaS products you use? How can we make it even easier for you to stay up to date on changes in Aspera on Cloud? Let me know in the Comments section. We always read and consider feedback from our clients; we often implement your suggestions and requests. Thanks in advance!
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