Aspera

• Prepare yourself and your team to determine whether each product update applies to your team's workflows.
• Leverage the update if it applies to your use case.
• Enhance your use of the app and your team's performance. 
• Keep your team moving toward their goals, deadlines, and milestones.

"Coming Soon to Aspera on Cloud"

• The value of the feature or enhancement and how it can improve your team's efficiency and success. 
• Which AoC app gives you access to the product change.
• The current AoC behavior related to this update and how that behavior will change (if applicable). 

"What's New in Aspera on Cloud"

The Blue Dot

In the AoC UI, we display a blue dot on the Help icon

if either of these two articles contains new content since you last opened them. 


You can click the icon to see which article has the update. Click the menu item to jump to the article. 

In-App Assistance

For big changes, we typically deploy in-app notifications to alert you to major updates that you'll want to prepare for. For large features or required client upgrades, we take a before/during/after approach. We announce the change well in advance, covering the what/why/when/who/how details. When the feature is published, we post another announcement, reiterating benefits and linking to related documentation or other resources. 

Here are examples of an in-app notifications we provided to admins alerting them to a major change to a certain provisioning function.


This is the advance notification, providing the context, relevance, and next steps. 

This is the publication announcement with relevant UI guidance and links to detailed documentation. 

Email Notifications, Feedback Mechanisms, and Beta Sites

For big changes, we may also send an email to admins with important considerations and detailed schedules. We typically provide a feedback mechanism to collect and respond to your questions and concerns. When appropriate, we provide beta access before general release so you can test and experience the changes for yourself before communicating with your team to prepare them for the change.

Status Page

Check https://status.aspera.io/ for current system status, performance, and scheduled maintenance to IBM Aspera infrastructure. The heads up on these activities allows you to plan your team's deliverables for success by effectively navigating infrastructure maintenance windows. These notifications include changes to Aspera APIs. 

You can subscribe to a direct feed from this page using RSS or a Slack integration.

My Notifications from IBM Support

You can subscribe to the IBM Support notifications service for Aspera on Cloud. The My Notifications service sends emails alerting you to scheduled maintenance windows, API changes, support incidents, product and documentation updates, and more. You can customize the notification types you receive and the frequency at which you receive them.

For subscription instructions, go to https://www.ibm.com/support/pages/node/6123669. Be sure to subscribe specifically to IBM Aspera on Cloud notifications. And feel free to subscribe to other IBM product notifications as well.

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How do you feel about surprise software changes? How do you prefer to be notified of changes to the SaaS products you use? How can we make it even easier for you to stay up to date on changes in Aspera on Cloud? Let me know in the Comments section. We always read and consider feedback from our clients; we often implement your suggestions and requests. Thanks in advance! 

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#Aspera on Cloud