In this age of modern software and the Internet, we have many means to quickly help users get done what they need to get done, even with complex, sophisticated software. Software-doc professionals have many tools to help make products intuitive and technical specifics quick to find. We have progressed beyond crafting clear and accurate explanations, beyond just writing manuals, and are now focused on quickly enabling users by having the right specifics at the user’s fingertips.
First and foremost is for writers of software documentation to work with user-interface designers to make the interface itself as intuitive as it can possibly be — reduce the need to even go to the documentation. If a user task requires a long and complex explanation, the tech writer brings that use case to the UI designer so they can revisit the design and simplify in light of the user steps that were brought out by drafting the docs.
And tech writers can work with the overall team to ensure that the text in the user interface is precise, accurate, and intuitive. A carefully chosen label on a box or button, or an added line of "helper text”, can make all the difference.
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