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Business leaders today face a multitude of IT-related challenges that can hinder their organization’s productivity and competitiveness while integrating AI. In a complex IT environment, inefficient use of IT resources can lead to downtime, low productivity, decreased competitiveness, security...
The planet is heating up. Extreme weather events are on the rise. Climate change will exacerbate serious problems like drought, famine, biodiversity loss, and refugee crises; in some parts of the world it already has . Could artificial intelligence be making things worse? It's a...
Stephanie Neves, a Senior Business Analyst at the State of Arizona/Department of Transportation and an IBM Champion for 2024, is a shining example of a technology professional who is passionate about sharing her knowledge and expertise with others. With a background in finance/accounting, law,...
Meet Amy Tatum, the Technical Director of Starboard Consulting and an IBM Champion for three years running. With a passion for solving problems and helping others, Amy has made it her mission to give back to the technology community through advocacy, teaching, and sharing her expertise. Amy's...
Support is critical for the success of every business. People wrongly perceive it as fixing a particular problem or as insurance against failure, but it's about being a strategic partner for optimizing and running operations more effectively. When we envision the next generation of support, AI...
CTO Insights IBM TLS + AI - Envisioning the Next Generation of Support-20240717 1604-1.mp4
In today’s rapidly changing technology landscape, individuals like Christopher N. Winston, Vice President of Strategic Alliances at Projetech , play a crucial role in shaping the future of technology adoption and community engagement. With a deep-rooted passion for innovation and a commitment...
Lisa Stampe, Global BLE for Premium Services and Logo SWMA and Sandy Carroll, Director of TLS Product Management talk to us about the benefits of IBM Premium Services and Proactive Support, touching on IBM Expert Care, IBM Support Insights, our sustainability portfolio and much more. ...
PremiumServicesProactiveSupportPodcast.mp3
IBM Support Insights continues to focus on providing risk-based actionable insights for our clients’ infrastructure, enabling additional self-help capabilities and providing enhanced support analysis. We have recently introduced several powerful enhancements. ...
Meet our new Champion Eric-Pierre Dufour, a dedicated advocate for sustainability and AI, finds himself venturing into a journey of discovery and inspiration. He is part of Soprasteria and Represent Soprasteria at the Responsible Digital Institute ( l'institut du Numérique Responsible- INR). ...
Adopting hybrid-cloud architectures has become a strategic imperative for enterprises seeking to leverage the benefits of both on-premises and cloud-based infrastructures. As a result, clients are undergoing data center refreshes and/or consolidations and migrating on-prem data centers to co...