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In today's rapidly evolving technological landscape, artificial intelligence (AI) has emerged as a transformative force with far-reaching effects on society. Among those most profoundly influenced by this digital revolution are our children, who are growing up in a world where AI plays an...
The debut of "Automation Exposé" on March 17 got off to an auspicious start with Lindsay Elliott-Foose taking the audience inside the creation of the Automation Claims Document Processing solution at the Veterans Benefit Administration (VBA). She described two years of design and development...
One of the most common questions asked by organizations who want to get the benefits of Business Automation, is “Where do I start?” That’s the topic of a special session for IBM Community Festival on Tuesday, November 16 at 9:00 AM ET. Whether you’re just getting started or you’ve been...
The annual Business Automation Summit has always been a special event. We have convened in beautiful places, had inspirational guests, and discussed IBM strategy and direction at a deep level. Many IBM customers have called it their favorite event of the year. Dinner onstage at the...
As a member of the IBM User Experience Program, you improve the products you use everyday. You have contributed innovative ideas working along side our user research and design teams which has enabled a deeper understanding of your use cases and unique requirements. T his year alone, we...
Introduction A Customer Journey Map is a visualisation of a customer’s experiences with a company. It shows the touchpoints, experiences and emotions as the customer interacts with the business. A Journey Map provides a clear representation that can help to provide a better understanding of...
Holly Cummins ( @Holly Cummins ) and Dwight Ford shared valuable guidance for achieving modernization goals based on their experiences in the field in this week's Expert TV episode of App Transformers: More than Meets the Eye . The episode was "The WHY of Modernization" and we explored...
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Many times teams struggle with how to start with Artificial Intelligence (AI) - how do you design the right applications and still be user-centered? What is the intent behind using AI? Does everyone on the team align on what AI is and how to best utilize it? IBM has several resources to get you...
To support teams and organizations navigating remote collaboration, we’re temporarily opening up free access to everything on our Enterprise Design Thinking site . Use this site as a resource for learning about design thinking. It includes courses and a bunch of toolkit...