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Upcoming Virtual Events YOU MUST join for insights on User Experience! Please join IBM in a series of virtual events that introduce IBM’s Watson Assistant and its AI capabilities to explore how you might Re-Imagine Customer Care. The Re-Imagine Customer Care series focuses on how a...
Custom Entity Extraction is table-stakes to effectively infuse domain customization capabilities into your AI application. With Watson Discovery, you can extract business-specific entities using rapid customization tools such as Dictionaries , Patterns , Regular Expressions , and now, across ...
To augment its call-centers, MRS BPO uses IBM Voice Gateway and IBM Watson technology to deploy virtual agents that conduct natural conversations and support consistent, compliant quality. The company takes more calls, provides faster responses, and collects more money per call. MRS implemented...
Aurora - Newest Kid on the Block. Aurora is an NLP-based bot built with IBM Watson with the help of fighting cyberbullying. It was integrated on the web. This helps to get unacceptable phrases like "mad", "stupid", "crazy", "annoying", and the likes, which are unacceptable to society....