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Day 4: Putting AI to Work for Customer Service

By Financial Services Cloud Community Team posted Fri February 16, 2024 02:14 PM


The contact center—the hub of most customer service operations—has come a long way in the past couple of decades. Tools such as interactive voice response (IVR), agent assist, robotic process automation, and chatbots have already made customer service agents more productive. However, the use of these technologies in most enterprises is fragmented.  See how generative AI can delight customers with a more seamless experience and increase productivity for the organization in these three key areas: self-service, human agents, and contact center operations.


00:00 Putting AI to work in customer service

00:43 Chapter 1 - The AI-powered contact center

06:40 Chapter 2 - Changing the ROI equation

08:23 Chapter 3 - Practical steps to transform customer service

Catch up on this series:

Day 1 Become a Value Creator With AI

Day 2 Why Foundational Models are a Paradigm Shift for AI

Day 3 Trust, Transparency, and Governance in the Age of AI

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