Summary

Tune your technology in rhythm with IBM’s new support offerings and orchestrate success in the digital era. The symphony of progress resonates through extended, sustained, and advanced support. 

• Extended Support provides additional years of support once products have reached the end of Base Support for a specific version/release.
• Sustained Support provides support for products that have been withdrawn from the market and the last supported version/release has reached its end-of-support date. 
• Advanced Support provides a higher tier, priority care support beyond that provided with the standard Subscription and Support offering.

Key Speakers

Steward Rich, Business Unit Exec, WW Subscription and Annuity, IBM Technology

Steward is a Worldwide Subscription & Annuity (S&A) Leader for IBM Technology with 28 years with IBM in multiple roles. Currently, he is focused on the S&A relationship with Offering Management and Brand GMs to drive customer value for their S&A investment. 

Wendy Moore, WW Subscription and Annuity Leader - IBM Data&AI and Security