We offer a selection of options to help you get the best out of Envizi, here is a guide to what’s available:
Access the Envizi Support webpage, your central support hub. You can search for known issues, raise a case, ask our virtual assistant (see more detail on this below), and access links to Envizi Documentation and the Envizi Community. Bookmark this page so you can find it quickly.
Refer to Envizi Documentation. This resource is a rich library ranging from detailed instructions, guides, and technical information about the various features and functionalities of Envizi.
Join the Community, a platform where users can engage with peers and experts. Make sure you login (top right person icon) to get the full experience. The community includes:
- Discussion Forum: Participate in conversations and seek advice from other users.
- Blogs: Stay updated with the latest insights, tips, and best practices.
- Asset Library: Access a wide range of resources to enhance your experience.
Watch the Videos. As part of the chat experience, we have embedded instructional videos to assist clients with common issues and questions. These videos can be accessed via the Envizi AI Support Assistant – just click on the icon on the bottom right of the screen. With this AI agent you can:
- Ask a Question and get a response
- Explore common issues and their responses
- Watch Videos: Play videos within the assistant, expand them to full screen, and share them with others. For example, If you ask a question “How do I upload files” a video is presented.
- Learn from the expanding video List: We are adding to the list of videos regularly so keep checking back.
Submit suggestions to the Ideas portal. Submit new ideas for product enhancements and vote on those submitted by your peers. You’ll need your IBMid to access this page. Search for Envizi in the search bar and follow the IBM Envizi ESG Suite.
We have developed these resources to help you get the most out of Envizi. If you have any suggestions for improvement please submit them via the ideas portal.