Hello,
wish you all a good Day,

I would like to Ask If any one have seen this issue before 

I installed the Windows STAP in 2 Windows machines and the STAP Installed Successfully into the Servers but one of them failed in verification(MSSQL) and the Other(Oracle) has no Inspection Engine (in STAP Control) in spite of the Ports are Open and the STAP Services are Running  So, Did you see this issue before or you have a solution for this issue?

Thanks.

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Moustafa Salah
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Hi Moustafa,

I'd suggest to check the installer log (C:\IBM Windows S-TAP.ctl by default) first, to see if there is any problem in installing Windows S-TAP in your 2 DB servers.
Next, see if Windows S-TAPs are up and running, and connecting to the target collector.
Run "tasklist /svc | findstr Guardium_Stapr.exe" to see if the service is running, and it'll show the Process ID of Windows S-TAP.
Run "netstat -aon | findstr <PID>" to see where your Win S-TAP is connecting to.

I believe Windows S-TAP Must Gather will help you to troubleshoot the issues, but please do not attach your must gather because it may contain IP address and other PII. If it's difficult for you to troubleshoot by yourself, please open a support ticket and send Windows S-TAP Must Gather. Technical support engineer may ask for more information.

Please refer to the following blogs to know more about Windows S-TAP Must Gather.

Overview of Windows S-TAP Must Gather V2
https://community.ibm.com/community/user/security/blogs/satoshi-kawase1/2020/06/17/overview-of-windows-s-tap-must-gather-v2

Files Collected by Windows S-TAP Must Gather V2
https://community.ibm.com/community/user/security/blogs/satoshi-kawase1/2020/06/22/files-collected-by-windows-s-tap-must-gather-v2

Reading Basic Environment Information from Windows S-TAP Must Gather
https://community.ibm.com/community/user/security/blogs/satoshi-kawase1/2020/06/29/reading-basic-environment-info-windows-s-tap

Thanks!
Satoshi

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SATOSHI KAWASE
------------------------------

Original Message:
Sent: 11/10/2020 7:45:00 AM
From: SATOSHI KAWASE
Subject: RE: Windows STAP Issues

Hi Moustafa,

I'd suggest to check the installer log (C:\IBM Windows S-TAP.ctl by default) first, to see if there is any problem in installing Windows S-TAP in your 2 DB servers.
Next, see if Windows S-TAPs are up and running, and connecting to the target collector.
Run "tasklist /svc | findstr Guardium_Stapr.exe" to see if the service is running, and it'll show the Process ID of Windows S-TAP.
Run "netstat -aon | findstr <PID>" to see where your Win S-TAP is connecting to.

I believe Windows S-TAP Must Gather will help you to troubleshoot the issues, but please do not attach your must gather because it may contain IP address and other PII. If it's difficult for you to troubleshoot by yourself, please open a support ticket and send Windows S-TAP Must Gather. Technical support engineer may ask for more information.

Please refer to the following blogs to know more about Windows S-TAP Must Gather.

Overview of Windows S-TAP Must Gather V2
https://community.ibm.com/community/user/security/blogs/satoshi-kawase1/2020/06/17/overview-of-windows-s-tap-must-gather-v2

Files Collected by Windows S-TAP Must Gather V2
https://community.ibm.com/community/user/security/blogs/satoshi-kawase1/2020/06/22/files-collected-by-windows-s-tap-must-gather-v2

Reading Basic Environment Information from Windows S-TAP Must Gather
https://community.ibm.com/community/user/security/blogs/satoshi-kawase1/2020/06/29/reading-basic-environment-info-windows-s-tap

Thanks!
Satoshi

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SATOSHI KAWASE
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