I have an application  that is supposed to display a statement summary in PDF, but it returns a blank page on the first attempt, but when we refresh we are able to retrieve that PDF. The architecture is little complicated, the request flows through the following sequence WebSeal/IHS/WAS. No errors are logged in any of these 3 components and I am not quite sure how to troubleshoot it, 

Does anybody have similar issue and what did you do to resolve ?

Thanks in Advance !

Hi,

  Seems an application issue. Is the PDF stored in the server (in file system)?

Regards

Thanks Gabriel.

The PDF is not physically present, the application is trying to convert content to display in a PDF format (atleast that is what I have been told). Also our users browse through IE, and during one of our troubleshooting sessions we found :Navigation is canceled" message in IE

Hi,

  Have you tried to debug the request with firebug or fiddler?

Regards

I appreciate your support on this Gabriel.

I do not have an option to install those tools on the servers that they use. I believe it may be perhaps a setting on the IE  browser on those boxes. We have tried locally  on IE and chrome broswers and its works fine. 

It just fails when coming through citrix desktops using our app and the IE on  citrix boxes. Can you think of any setting on IE may be that would cause this behaviour

Thanks again

The tools a desktop tools no server tools.

Firebug is a pluging for firefox and Fiddler is a desktop tool (once you have installed you can use the browser you want)

I have used fiddler several times when IE is involved :-)

Regards