I received a license code from my university. I downloaded and installed SPSS27. When I was activating the app using the license code from my university, it say not found. What is the problem?

Here is the code: code removed by moderator

Thanks.

Youmei Liu

Support Member​ 

We removed the code from public view as it is confidential and should never be posted on a forum article, sorry.

If you need assistance with a licensensing request please open a ticket via procedure below.

on ticket you need to provide the authorization code, the lock code of the machine which is displayed on step 2 of the license authorization wizard and the operating system where you install to.

To open a ticket Go to:

https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

Use the blue button called “Open a case to get help with SPSS License issues” to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) such that we can immediately process your request.

regards, IBM SPSS Technical Support