Webinar Question: Is the use of the free-text Description field in the supervisor agent routing considered a reliable approach?
When using agents, consider your solution at a high level and plan for standards, consistency and uniqueness across all agents to reduce the risk of ambiguous routing requests.
Each use case is unique, and planning is key. First understand your existing process and understand which AI or automations are appropriate at each step. If your process has a fixed structure, then you may want to consider building your automation as a workflow. However, if agents are more appropriate or you are not sure, then perform simple "wire-frame" tests with multiple agents to understand how agents behave in your environment, with your data, your terminology, and your users.
Guidelines to describe agents' capabilities - IBM Documentation
Adding instructions to agents - IBM Documentation
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Thank you,
Enrico Monteleone
IBM Support
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