IBM QRadar SOAR

IBM QRadar SOAR

Join this online user group to communicate across Security product users and IBM experts by sharing advice and best practices with peers and staying up to date regarding product enhancements.

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  • 1.  Understanding error message: "An error occurred while processing the action acknowledgement..."

    Posted Wed August 17, 2022 06:02 PM
    We are facing the following error in our playbook: "An error occurred while processing the action acknowledgement. Additional information: The requested operation could not be completed because of an error in a playbook. Have your System Administrator check the application log for details.
    Finished 'splunk_search' that was running in workflow '12135'
    Starting 'splunk_search' that was running in workflow '12135' "

    What logs will be useful to debug this issue?

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    Mark Aksen
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  • 2.  RE: Understanding error message: "An error occurred while processing the action acknowledgement..."

    Posted Wed August 31, 2022 12:48 PM
    Would like to bump and add myself to this. We see this from time to time with Apps/Workflows. No other error message is associated with it, just "An error occurred while processing the action acknowledgement."

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    Don Reece
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    Original Message


  • 3.  RE: Understanding error message: "An error occurred while processing the action acknowledgement..."

    Posted Wed February 28, 2024 04:54 PM

    were you able to find out what caused this problem? 



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    Dylan Diamond
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    Original Message


  • 4.  RE: Understanding error message: "An error occurred while processing the action acknowledgement..."

    Posted Wed March 06, 2024 02:40 PM
    Edited by Lucian Sipos Wed March 06, 2024 02:40 PM

    Start by looking the timestamps of your error message and logs. Look after the script/workflow/playbook that executed in the time range.

    Check all logs (client.log, app.log, resilient-scripting, etc) on your appliance and/or integration server if you are on premise.

    I agree that sometimes the error messages are a little bit confusing but hey, we are developers, it should be our daily bread.



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    Lucian Sipos
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    Original Message


  • 5.  RE: Understanding error message: "An error occurred while processing the action acknowledgement..."

    Posted Tue September 24, 2024 06:59 PM
      |   view attached

    Hello everyone, it's not as easy as it seems to identify this error. 

    Has anyone figured out the cause and can help us fix it?



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    Omar Moh'd
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    Original Message