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  • 1.  unable to send mail from Cognos Application

    Posted Wed July 27, 2022 03:59 PM
    Hi,

    We are using Flexera Application on top of that we installed Cognos Application for reporting purpose. So while sending the mail from report it self, We are getting this errors.

    A failure notification was sent
    Error CNC-SDS-0410 The email message was not sent. Approximate message size: [897 B] The Mail server returned this error: [530 5.5.1 Access denied. ]
    Error CNC-SDS-0335 Error returned from SMTP Server. The error message was: [530 5.5.1 Access denied. ]. The message could not be sent.

    Any one can help on this. If provide any documentation for this also fine.

    Note : from this server we are getting mail like heath check which we configured on the windows task scheduler.

    Thanks,

    Sreerama Yenuga



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    Sreerama Yenuga
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    #CognosAnalyticswithWatson


  • 2.  RE: unable to send mail from Cognos Application

    Posted Thu July 28, 2022 07:35 AM
    Hi Sreerama,

    It might be an issue with your anti-virus.

    You may also check the following article:
    CNC-SDS-0410 The email message was not sent

    Best regards,

    ------------------------------
    Patrick Neveu
    Positive Thinking Company
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    Original Message


  • 3.  RE: unable to send mail from Cognos Application

    Posted Mon August 01, 2022 04:04 AM

    Hi Sreerama,

    in regards of " [530 5.5.1 Access denied. ]" the problem is either with the mail server blocking IBM Cognos or the credentials configured in IBM Cognos Configurations needs to be reviewed.

    Check out these Technotes:
    1. CNC-SDS-0335 returned from SMTP Server
    2. Getting Error CNC-SDS-0335 Error returned from SMTP server. The error message was: [535 5.7.8 Error: authentication failed from <IP>]. The message could not be sent.

    Although 2nd refers to IBM Cognos 10.x the steps haven't change, in case the mail server credentials cause your problem.

    Kind regards



    ------------------------------
    Gertrud Lohwasser
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    Original Message