Good day.  I have tried to open a case on the SPSS support page and it keeps generating an error.  Then when I click on the link on the page to contact help for assistance it just generates the same error msg over and over.  Anyone else run into this and how to get past this error?  Thanks.

Hi @Edward Smith

Does it help to clear your browser cache first?  Or perhaps open a private (or incognito) window first (depending upon your browser)?
This is the link to the Support site -- https://www.ibm.com/mysupport/s/?language=en_US
This is the link to the underlying URL for the "Open a case" button -- https://www.ibm.com/mysupport/s/createrecord/NewCase

To report an issue with the web site itself, use the "Get Help" link at the very bottom of the page --

Original Message:
Sent: Tue January 20, 2026 09:56 AM
From: Edward Smith
Subject: Unable to open SPSS support case

Good day.  I have tried to open a case on the SPSS support page and it keeps generating an error.  Then when I click on the link on the page to contact help for assistance it just generates the same error msg over and over.  Anyone else run into this and how to get past this error?  Thanks.

------------------------------
Edward Smith
------------------------------