Good day.  I have tried to open a case on the SPSS support page and it keeps generating an error.  Then when I click on the link on the page to contact help for assistance it just generates the same error msg over and over.  Anyone else run into this and how to get past this error?  Thanks.

Hi @Edward Smith

Does it help to clear your browser cache first?  Or perhaps open a private (or incognito) window first (depending upon your browser)?
This is the link to the Support site -- https://www.ibm.com/mysupport/s/?language=en_US
This is the link to the underlying URL for the "Open a case" button -- https://www.ibm.com/mysupport/s/createrecord/NewCase

To report an issue with the web site itself, use the "Get Help" link at the very bottom of the page --

Thanks David for the suggestions.  Unfortunately, no matter what I click I get the same error every time.  Different browsers, private/incognito, cleared cache all result in the same issue.  Even the get help button on the bottom of the page does the same thing.  Cheers.

Original Message:
Sent: Mon February 02, 2026 02:23 PM
From: David Dwyer
Subject: Unable to open SPSS support case

Hi @Edward Smith

Does it help to clear your browser cache first?  Or perhaps open a private (or incognito) window first (depending upon your browser)?
This is the link to the Support site -- https://www.ibm.com/mysupport/s/?language=en_US
This is the link to the underlying URL for the "Open a case" button -- https://www.ibm.com/mysupport/s/createrecord/NewCase

To report an issue with the web site itself, use the "Get Help" link at the very bottom of the page --

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David Dwyer
Global Solution Consultant
IBM
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