Tape Library

Tape Library

Cyber resilient, energy-efficient tape storage with airgap and long-term retention

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  • 1.  TS2900 Suspect Tapes

    Posted 04/21/23 12:15 PM
      |   view attached

    Hello,
    We are using DPM read tapes from the TS2900. I am trying to read data from archive tapes and I am presently having two issues.
    1. In one instance, I got the tapes it asked for online and got the attached error when I try to read that date. 
    2. It seems like every tape I load now is showing as Suspect. Is there a way to get those to read? 
    I have rebooted the drive and the library. When viewing the tape drive portal online it shows the correct tapes and no errors. I also have physically rebooted the drive. Can anyone assist?  
    Thank you. 



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    John Booze
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  • 2.  RE: TS2900 Suspect Tapes

    Posted 04/28/23 09:49 AM

    Hello John,

    I am from RTS (Remote Technical Support). Please open a case with us so we can investigate further for possible hardware issue with your TS2900. If you want, you can add my name to the summary of the case so I can work on your issue.

    Have a great day.

    Regards,
    Galin Iliev



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    Galin Iliev
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  • 3.  RE: TS2900 Suspect Tapes

    Posted 06/08/23 04:49 PM

    Hello Galin, do I need to have a support agreement to open case? Is there a certain site to go to, or could you send me a link? Thank you for the response. 



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    John Booze
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    Original Message


  • 4.  RE: TS2900 Suspect Tapes

    Posted 06/28/23 09:30 AM

    Do you need a service agreement to participate in this forum? I is there another IBM community who may provide assistance without one? 



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    John Booze
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    Original Message


  • 5.  RE: TS2900 Suspect Tapes

    Posted 06/29/23 01:02 PM

    @John Booze 

    It is difficult to determine if this is a DPM issue or a drive issue. The error from DPM seems to imply that the tape can be read, but that the catalog cannot be found. I do not have any experience with DPM. I am a tape drive Subject Matter Expert. Without data related to the low-level drive communications, there isn't enough information to confirm that the issue is solely with the data construct on tape. 



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    -----------------------------------
    Kevin Butt
    IBM, Tape Development Ecosystem
    Tape SCSI Architect, T10 Representative
    ------------------------------------
    ------------------------------



  • 6.  RE: TS2900 Suspect Tapes

    Posted 06/29/23 03:36 PM

    Hi Kevin,

    Thank you for the reply. I can communicate with the drive on the web. I there any thing I can retrieve there to provide that data? Is there a way to reboot the drive itself from the web interface? Just looking for a place to start. 



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    John Booze
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    Original Message


  • 7.  RE: TS2900 Suspect Tapes

    Posted 06/30/23 04:13 PM

    John,

    I would check out the TS2900 Redbook (https://www.redbooks.ibm.com/technotes/tips1343.pdf) to see if that has something helpful.



    ------------------------------
    Kevin Butt
    IBM, Tape Development Ecosystem
    Tape SCSI Architect, T10 Representative
    ------------------------------

    Original Message


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