Hello guy, 

I am currently encountering an issue with the "Call REST API" function in the REST API Functions for SOAR app within IBM SOAR. The error message I receive is as follows:

ERROR: "'Retry limit exceeded'"

Despite multiple attempts, I have been unable to resolve this issue on my own, and I could not find relevant documentation to help troubleshoot this specific error. Therefore, I would like to kindly request the following:

1. Detailed troubleshooting steps or guidance for resolving the "'Retry limit exceeded'" error with the "Call REST API" function.

2. Access to the full logs related to the error encountered during the execution of the function. This would help in understanding the root cause of the issue.

3. If there are any configuration checks or specific settings I should verify to prevent this error from occurring, please include those as well.

Hi Dungbk,

This error means the function attempted to call the URL multiple times based on the function's rest_retry_tries input field. You can access the logs from the App's Download Logs link under Administrative Settings -> Apps. If the logs doesn't provide the detail needed, add 'loglevel=DEBUG' to your [resilient] section of the app.config file. This action will restart the app and a further execution of the function will provide further detail.

Good luck.

Hello guy, 

I am currently encountering an issue with the "Call REST API" function in the REST API Functions for SOAR app within IBM SOAR. The error message I receive is as follows:

ERROR: "'Retry limit exceeded'"

Despite multiple attempts, I have been unable to resolve this issue on my own, and I could not find relevant documentation to help troubleshoot this specific error. Therefore, I would like to kindly request the following:

1. Detailed troubleshooting steps or guidance for resolving the "'Retry limit exceeded'" error with the "Call REST API" function.

2. Access to the full logs related to the error encountered during the execution of the function. This would help in understanding the root cause of the issue.

3. If there are any configuration checks or specific settings I should verify to prevent this error from occurring, please include those as well.

i have given retry_tries=2 , and added loglevel=debug i am getting this error can you tell me what to do.and  api owner given 100 requests per sec.

ERROR:

"'Retry limit exceeded'"
  File "/opt/app-root/lib64/python3.11/site-packages/circuits/core/manager.py", line 829, in processTask
    raise value.extract()
  File "/opt/app-root/lib64/python3.11/site-packages/resilient_circuits/actions_component.py", line 97, in _on_task
    yield result.get()
          ^^^^^^^^^^^^
  File "/usr/lib64/python3.11/multiprocessing/pool.py", line 774, in get
    raise self._value
  File "/usr/lib64/python3.11/multiprocessing/pool.py", line 125, in worker
    result = (True, func(*args, **kwds))
                    ^^^^^^^^^^^^^^^^^^^
  File "/opt/app-root/lib64/python3.11/site-packages/resilient_circuits/decorators.py", line 304, in _invoke_app_function
    for r in fn_results:
  File "/opt/app-root/lib64/python3.11/site-packages/fn_rest_api/components/funct_rest_api.py", line 343, in _app_function
    raise IntegrationError(str(err))

Can you help me with above error .guide me to resolve this error in step by step.

thanks ,

sai

Hi Dungbk,

This error means the function attempted to call the URL multiple times based on the function's rest_retry_tries input field. You can access the logs from the App's Download Logs link under Administrative Settings -> Apps. If the logs doesn't provide the detail needed, add 'loglevel=DEBUG' to your [resilient] section of the app.config file. This action will restart the app and a further execution of the function will provide further detail.

Good luck.

Hello guy, 

I am currently encountering an issue with the "Call REST API" function in the REST API Functions for SOAR app within IBM SOAR. The error message I receive is as follows:

ERROR: "'Retry limit exceeded'"

Despite multiple attempts, I have been unable to resolve this issue on my own, and I could not find relevant documentation to help troubleshoot this specific error. Therefore, I would like to kindly request the following:

1. Detailed troubleshooting steps or guidance for resolving the "'Retry limit exceeded'" error with the "Call REST API" function.

2. Access to the full logs related to the error encountered during the execution of the function. This would help in understanding the root cause of the issue.

3. If there are any configuration checks or specific settings I should verify to prevent this error from occurring, please include those as well.