Hi,

I am getting the error below when I call my service from postman via the API gate way but I get no errors when I call the native service from a browser where my IS and API gateway are being hosted:
*## ## “Exception”: “API Gateway encountered an error. Error Message: Downtime exception: java.net.ConnectException: Connection timed out: connect. Request Details: Service - test, Operation - /Myfacts, Invocation Time:11:07:31 AM, Date:Sep 20, 2024, Client IP - 172.31.0.27, User - Default and Application:null” *

Are the proxy settings that need to configured for the API gateway and IS to be able to access the internet?

The error i get from analytics

{
“_index”: “gateway_default_analytics_errorevents-000001”,
“_type”: “_doc”,
“_id”: “1F-vDpIBgnA6ONbFvxaS”,
“_score”: null,
“_source”: {
“eventType”: “Error”,
“sourceGateway”: “APIGateway”,
“creationDate”: 1726823251856,
“apiName”: “test”,
“apiVersion”: “1.0”,
“apiId”: “06088f0a-6e58-4684-b1d9-979d3d51f06d”,
“applicationId”: “Unknown”,
“applicationName”: “Unknown”,
“applicationIp”: “172.31.0.27”,
“sessionId”: “ac0935c51a984593a6e3702450cf49d8”,
“operationName”: “/Myfacts”,
“userAgent”: “”,
“errorDesc”: " Downtime exception: java.net.ConnectException: Connection timed out: connect",
“responseCode”: “500”,
“httpMethod”: “get”,
“correlationID”: “APIGW:f72b56bf-a315-4064-bbba-cd59ac661efd:62757”,
“sourceGatewayNode”: “10.128.115.56”
},
“fields”: {
“creationDate”: [
“2024-09-20T09:07:31.856Z”
]
},
“highlight”: {
“apiId”: [
“@kibana-highlighted-field@06088f0a-6e58-4684-b1d9-979d3d51f06d@/kibana-highlighted-field@”
]
},
“sort”: [
1726823251856
]
}

Only if your network or the endpoint requires it. Check the browser/OS proxy settings and verify if they are set. If there is a proxy setting configured, apply the same configuration to you IS/ApiGW