Hi Members,

I was looking for some approach where I can tag a fellow analyst in the notes while creating the note string from withing the in-script incident.addNotes method.

Do we need to apply special characters in the string or any escape character to ​bring the effect similar to @ while manually creating a note.


------------------------------
Regards,
Mihir Ashar​
------------------------------

Hi Mihir,

Checking "CommentDTO" of Resilient REST API, to mention a user you need to set "mentioned_users" when post a comment. I don't think this is supported by in-product script.

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LILY WANG
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Original Message:
Sent: Wed August 14, 2019 02:47 AM
From: Mihir Ashar
Subject: Tagging analyst in notes using in-script incident.addNotes

Hi Members,

I was looking for some approach where I can tag a fellow analyst in the notes while creating the note string from withing the in-script incident.addNotes method.

Do we need to apply special characters in the string or any escape character to ​bring the effect similar to @ while manually creating a note.


------------------------------
Regards,
Mihir Ashar​
------------------------------

As Lily mentioned, doesn't look possible right now. But this is definitely a good idea. Best if you request it in the Resilient Ideas forum: https://2e4ccba981d63ef83a875dad7396c9a0.ideas.aha.io/ideas

------------------------------
Ben Lurie
------------------------------

Original Message:
Sent: Wed August 14, 2019 02:47 AM
From: Mihir Ashar
Subject: Tagging analyst in notes using in-script incident.addNotes

Hi Members,

I was looking for some approach where I can tag a fellow analyst in the notes while creating the note string from withing the in-script incident.addNotes method.

Do we need to apply special characters in the string or any escape character to ​bring the effect similar to @ while manually creating a note.


------------------------------
Regards,
Mihir Ashar​
------------------------------

Thanks Lily,Ben. I have raised an request in Idea Portal.

------------------------------
Mihir Ashar
------------------------------

Original Message:
Sent: Thu August 15, 2019 09:53 AM
From: Ben Lurie
Subject: Tagging analyst in notes using in-script incident.addNotes

As Lily mentioned, doesn't look possible right now. But this is definitely a good idea. Best if you request it in the Resilient Ideas forum: https://2e4ccba981d63ef83a875dad7396c9a0.ideas.aha.io/ideas

------------------------------
Ben Lurie

Original Message:
Sent: Wed August 14, 2019 02:47 AM
From: Mihir Ashar
Subject: Tagging analyst in notes using in-script incident.addNotes

Hi Members,

I was looking for some approach where I can tag a fellow analyst in the notes while creating the note string from withing the in-script incident.addNotes method.

Do we need to apply special characters in the string or any escape character to ​bring the effect similar to @ while manually creating a note.


------------------------------
Regards,
Mihir Ashar​
------------------------------