Hmmmmmm.
I can’t really explain this without seeing the code that is being used, or by accessing your database.
Is the database available from outside your LAN?
(You can e-mail the details directly to me if you don’t want to publish them on the public forum.)
It might be a silly question, but: have you tried activating the SXS-Trace to see if that gives more information?
Navigate to:
SMH → → Tamino → Databases → → Server Extensions
You will see a button in the lower left-hand pane: “Extension Settings”. Clicking this will open a dialog in the main/right-hand pane where you can activate Server Extension tracing.
When you have run the test with tracing enabled, you can query the ino:SXS-Trace collection for the ino:SXS-Trace documents, and hopefully you will see the calls to your extension - or at least any error that may have occurred.
I hope that helps,
Trevor.
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