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  • 1.  Strange bug with PDF export.

    Posted 10/19/17 11:30 AM

    Quick background:

    This is happening on a report I created as a copy of another (so this may be where the bug is coming from) and then modified. This was also a Vendor Insights report within CT. I'm using the stock 'BI - Vendors' Master.

     

     

    The Issue:

    When I click the export to PDF button in the top ribbon, I get a strange piece of HTML like this in the middle of all my other report components: 

    Normal enough, except it isn't on the report anywhere before I click the export button. I've tried moving everything on the report to the 'back', which didn't work. I even just grabbed every component on the report and moved them all off to the side and couldn't find anything.

     

    The Real Question:

    Is there a way I can find something that's hidden on the report?/ What do I need to do if there isn't a way to find and delete it so that the export still looks good for my users?

     

    Thanks,

    Oli













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  • 2.  Re: Strange bug with PDF export.

    Posted 10/19/17 12:12 PM

    Good question, Oliver.  I've had something like this happen on one of my reports that uses a group.  Some kind of hidden element got inserted way down in the group (like y=1500 or so), which caused there to always be a scrollbar in the group, even when there was only one or two small charts at the top of the group.  I never could find that hidden element, and I think it's still there actually, although I forget what report it's on now.   So I have the same "real question" as you do... how to find and remove a hidden element on a report.


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  • 3.  Re: Strange bug with PDF export.

    Posted 10/22/17 09:31 PM


  • 4.  Re: Strange bug with PDF export.

    Posted 10/23/17 05:33 PM

    Hi @Oliver Smith and @James Funk,

    Hi guys, did you make a printing template? It sounds like the real question though is more about, is there a way to see hidden things on the report so you can remove them in the template before printing to PDF... just trying to clarify what I'm really trying to answer here so I know what to test or whom to ask. 

     

    thanks,

    Deb


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  • 5.  Re: Strange bug with PDF export.

    Posted 10/24/17 04:06 AM

    Thanks for responding.

     

    So, it seems like there is something hidden on the report that appears when I go to print it, so removing that would be great. But, if modifying the layout in the print preview means that everyone uses that modified layout, then that would be fine. If that's what you were meaning by template?

     

    Thanks!


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  • 6.  Re: Strange bug with PDF export.

    Posted 10/24/17 08:29 AM

    In my case, I'm not doing any printing or exporting to PDF (although the issue might show up if I were to do that as well).  It's strictly a report group on the reporting surface that has a scroll bar on it where it should not.  I'm assuming it's some kind of hidden report element, but since I can't find it, I don't know what it is.


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