Hi,

I have moved my V19 to a new machine.

But assuming because I had previously patched up to V22, the authorization string auto-sent is for V22 ( version "220" in the email).

And in the License Key Centre under my account I can no longer generate a code for V19. Only V20-21

How can I activate V19?

Thanks!

Dear Support Member​ 

Due to privacy issues, SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, Authorization Code, email address, etc...   need to be handled through the SPSS Licensing support page:

https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

Use the blue button called “Open a case to get help with SPSS License issues” to open a case. We accept Licensing only.

Include all required information (e.g. authorization code, lock-code, product version, ...) such that we can immediately process your request.

For licensing questions on Student and Gradpack versions, please reach out to your vendor or academic institution where you obtained the license.

https://www.ibm.com/support/pages/spss-student-version-and-graduate-pack-resources

Best regards.

Support Member​ 

IBM SPSS Technical Support

Thank you Jorge,

all understood about the privacy issues.

I will follow your instructions.

Regards,

Eriks