Hi @Ross McGibbon,
Each version of IBM SPSS Statistics comes with it's own VC++ redistributable, should there not be one present.  For Statistics 29.0.0.0, look in "C:\Program Files\IBM\SPSS Statistics\VC14".  This doesn't mean that this is the one an only applicable version, just the version we shipped with the product.

The latest available VC+++ I was able to find was the 2015-2022 All in one

If VC++ really is your issue, you might be better served removing all of the older ones and installing one or both of these two.

Please let us know if you find a solution.

Thank you for the reply. I did some more testing and I have some interesting results. I went into 1 of our labs which have identical builds. 

Out of 28 computers, 16 worked and 12 did not work. 

Do you know of any advanced way to troubleshoot, such as getting debug information \ log files? 

In the mean time I am getting security software removed from one to rule out AV blocking.

Cheers,

Ross

Hi @Ross McGibbon,
Each version of IBM SPSS Statistics comes with it's own VC++ redistributable, should there not be one present.  For Statistics 29.0.0.0, look in "C:\Program Files\IBM\SPSS Statistics\VC14".  This doesn't mean that this is the one an only applicable version, just the version we shipped with the product.

The latest available VC+++ I was able to find was the 2015-2022 All in one

If VC++ really is your issue, you might be better served removing all of the older ones and installing one or both of these two.

Please let us know if you find a solution.

Hi @Ross McGibbon ,
Are you able to log a Support ticket?  We could then really dig into this from all angles and perhaps bring in other resources as needed.
https://www.ibm.com/mysupport/s/?language=en_US  

See the "Open a case" in the blue box in the upper right of the browser window.

Problem description: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. 

- Do you see the same behavior when you click the executable itself from the installation directory?
- In the "Utility" directory is a file "spsstrace.properties". Copy this file into the main Statitics install directory.  Now each time you launch you should see a trace log file in %USERPROFILE%.  This file will be called "statistics_client_trace_file0.log"
- You might also try launching the product from command-line with stats.com and collect any exceptions/errors echoed to the console.

> We actively use versions 25 (patch2) and 28. 
If vc++ were an issue, I'd maybe expect a conflict between to the ones required for each version of Statistics.  But if both were present, I'd think such a conflict is low probability.

> Does SPSS use it's own Java JRE?
- Yes.  IBM SPSS Statistics 29.0 uses openjdk 11.0.15

```
C:\Program Files\IBM\SPSS Statistics\JRE\bin>java -version
openjdk version "11.0.15" 2022-04-19
IBM Semeru Runtime Open Edition 11.0.15.0 (build 11.0.15+10)
Eclipse OpenJ9 VM 11.0.15.0 (build openj9-0.32.0, JRE 11 Windows 10 amd64-64-Bit Compressed References 20220422_352 (JIT enabled, AOT enabled)
OpenJ9   - 9a84ec34e
OMR      - ab24b6666
JCL      - b7b5b42ea6 based on jdk-11.0.15+10)

C:\Program Files\IBM\SPSS Statistics\JRE\bin>
```

Your external java should not make a difference.  Statistics should be pulling from the JRE in its own install path.  Perhaps check your %PATH% environment variable.

Thank you for the reply. I did some more testing and I have some interesting results. I went into 1 of our labs which have identical builds. 

Out of 28 computers, 16 worked and 12 did not work. 

Do you know of any advanced way to troubleshoot, such as getting debug information \ log files? 

In the mean time I am getting security software removed from one to rule out AV blocking.

Cheers,

Ross

Hi @Ross McGibbon,
Each version of IBM SPSS Statistics comes with it's own VC++ redistributable, should there not be one present.  For Statistics 29.0.0.0, look in "C:\Program Files\IBM\SPSS Statistics\VC14".  This doesn't mean that this is the one an only applicable version, just the version we shipped with the product.

The latest available VC+++ I was able to find was the 2015-2022 All in one

If VC++ really is your issue, you might be better served removing all of the older ones and installing one or both of these two.

Please let us know if you find a solution.

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

Hi Ross, you've nailed it! I did some more testing late Fri our time too and established it was a new version of the Sentinel client too.  As soon as I disabled S1 for that endpoint SPSS was fine.

I'm in the throes of gathering the logs to establish what it's tripping on to whitelist.

Cheers,

James

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

Great news, thank you for the validation. I guess that's the beauty of sharing on forums. 
Any chance you can confirm the S1 version you are using? My Cyber guy is asking. We are on 22.3.2.373.

We have a case open with S1 and providing them all the information. We've been excluding the IBM folder which has helped on all the ones I've tested. But we only want this temporarily as a solution, because it's a concern to keep the folder unprotected. If S1 respond and they issue a definition update fix, then I will let you know.

Hi Ross, you've nailed it! I did some more testing late Fri our time too and established it was a new version of the Sentinel client too.  As soon as I disabled S1 for that endpoint SPSS was fine.

I'm in the throes of gathering the logs to establish what it's tripping on to whitelist.

Cheers,

James

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

Yep, we're on the same client version too.

We made contact with Sentinel and they didn't seem too inlcined to address it from their side.  They were happy to suggest we open the path.  We'll see if they engage a little more meaningfully over the next few days.

Great news, thank you for the validation. I guess that's the beauty of sharing on forums. 
Any chance you can confirm the S1 version you are using? My Cyber guy is asking. We are on 22.3.2.373.

We have a case open with S1 and providing them all the information. We've been excluding the IBM folder which has helped on all the ones I've tested. But we only want this temporarily as a solution, because it's a concern to keep the folder unprotected. If S1 respond and they issue a definition update fix, then I will let you know.

Hi Ross, you've nailed it! I did some more testing late Fri our time too and established it was a new version of the Sentinel client too.  As soon as I disabled S1 for that endpoint SPSS was fine.

I'm in the throes of gathering the logs to establish what it's tripping on to whitelist.

Cheers,

James

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

We have a 3rd party and they are contacting them. We are not so happy about opening the folder as this can be targeted. Especially since we've provided names and organisation details in this forum. Anyone could put seriously compromising files on our systems that have the exception, if they were to gain access. Hopefully as more people report this issue they will investigate it properly. It would also be nice if IBM reported it themselves too. It isn't easy to test, because removing and adding back the AV can fix it. So reproducing it might not be straight forward. I will mark this thread as completed, thank you for everyone's input.

Cheers,
Ross

Yep, we're on the same client version too.

We made contact with Sentinel and they didn't seem too inlcined to address it from their side.  They were happy to suggest we open the path.  We'll see if they engage a little more meaningfully over the next few days.

Great news, thank you for the validation. I guess that's the beauty of sharing on forums. 
Any chance you can confirm the S1 version you are using? My Cyber guy is asking. We are on 22.3.2.373.

We have a case open with S1 and providing them all the information. We've been excluding the IBM folder which has helped on all the ones I've tested. But we only want this temporarily as a solution, because it's a concern to keep the folder unprotected. If S1 respond and they issue a definition update fix, then I will let you know.

Hi Ross, you've nailed it! I did some more testing late Fri our time too and established it was a new version of the Sentinel client too.  As soon as I disabled S1 for that endpoint SPSS was fine.

I'm in the throes of gathering the logs to establish what it's tripping on to whitelist.

Cheers,

James

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

Just wanted to add that we also go issues with runny our code with Java ever since the 22.3 SentinelOne update. For users that were impacted, we uninstalled and went back to version 22.2

------------------------------
Smith
------------------------------


Original Message:
Sent: Tue March 21, 2023 09:09 AM
From: Ross McGibbon
Subject: SPSS stopped opening on some computers

We have a 3rd party and they are contacting them. We are not so happy about opening the folder as this can be targeted. Especially since we've provided names and organisation details in this forum. Anyone could put seriously compromising files on our systems that have the exception, if they were to gain access. Hopefully as more people report this issue they will investigate it properly. It would also be nice if IBM reported it themselves too. It isn't easy to test, because removing and adding back the AV can fix it. So reproducing it might not be straight forward. I will mark this thread as completed, thank you for everyone's input.

Cheers,
Ross

------------------------------
Ross McGibbon


Original Message:
Sent: Mon March 20, 2023 06:32 PM
From: James Brien
Subject: SPSS stopped opening on some computers

Yep, we're on the same client version too.

We made contact with Sentinel and they didn't seem too inlcined to address it from their side.  They were happy to suggest we open the path.  We'll see if they engage a little more meaningfully over the next few days.

------------------------------
James Brien


Original Message:
Sent: Mon March 20, 2023 07:33 AM
From: Ross McGibbon
Subject: SPSS stopped opening on some computers

Great news, thank you for the validation. I guess that's the beauty of sharing on forums. 
Any chance you can confirm the S1 version you are using? My Cyber guy is asking. We are on 22.3.2.373.

We have a case open with S1 and providing them all the information. We've been excluding the IBM folder which has helped on all the ones I've tested. But we only want this temporarily as a solution, because it's a concern to keep the folder unprotected. If S1 respond and they issue a definition update fix, then I will let you know.

------------------------------
Ross McGibbon


Original Message:
Sent: Sun March 19, 2023 07:04 PM
From: James Brien
Subject: SPSS stopped opening on some computers

Hi Ross, you've nailed it! I did some more testing late Fri our time too and established it was a new version of the Sentinel client too.  As soon as I disabled S1 for that endpoint SPSS was fine.

I'm in the throes of gathering the logs to establish what it's tripping on to whitelist.

Cheers,

James

------------------------------
James Brien


Original Message:
Sent: Fri March 17, 2023 11:55 AM
From: Ross McGibbon
Subject: SPSS stopped opening on some computers

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

------------------------------
Ross McGibbon


Original Message:
Sent: Thu March 16, 2023 09:54 PM
From: James Brien
Subject: SPSS stopped opening on some computers

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

------------------------------
James Brien

Hi @Smith 

Is there consensus then that SentinelOne version 22.3 is the specific update where IBM SPSS Statistics is erroneously flagged not to trust?

If you have the specifics for your failing version of SentinelOne, I'm happy to update this Known Issue (DT208153)

------------------------------
David Dwyer
SPSS Technical Support
IBM Software
------------------------------


Original Message:
Sent: Wed April 19, 2023 03:41 PM
From: Smith
Subject: SPSS stopped opening on some computers

Just wanted to add that we also go issues with runny our code with Java ever since the 22.3 SentinelOne update. For users that were impacted, we uninstalled and went back to version 22.2

------------------------------
Smith


Original Message:
Sent: Tue March 21, 2023 09:09 AM
From: Ross McGibbon
Subject: SPSS stopped opening on some computers

We have a 3rd party and they are contacting them. We are not so happy about opening the folder as this can be targeted. Especially since we've provided names and organisation details in this forum. Anyone could put seriously compromising files on our systems that have the exception, if they were to gain access. Hopefully as more people report this issue they will investigate it properly. It would also be nice if IBM reported it themselves too. It isn't easy to test, because removing and adding back the AV can fix it. So reproducing it might not be straight forward. I will mark this thread as completed, thank you for everyone's input.

Cheers,
Ross

------------------------------
Ross McGibbon


Original Message:
Sent: Mon March 20, 2023 06:32 PM
From: James Brien
Subject: SPSS stopped opening on some computers

Yep, we're on the same client version too.

We made contact with Sentinel and they didn't seem too inlcined to address it from their side.  They were happy to suggest we open the path.  We'll see if they engage a little more meaningfully over the next few days.

------------------------------
James Brien


Original Message:
Sent: Mon March 20, 2023 07:33 AM
From: Ross McGibbon
Subject: SPSS stopped opening on some computers

Great news, thank you for the validation. I guess that's the beauty of sharing on forums. 
Any chance you can confirm the S1 version you are using? My Cyber guy is asking. We are on 22.3.2.373.

We have a case open with S1 and providing them all the information. We've been excluding the IBM folder which has helped on all the ones I've tested. But we only want this temporarily as a solution, because it's a concern to keep the folder unprotected. If S1 respond and they issue a definition update fix, then I will let you know.

------------------------------
Ross McGibbon


Original Message:
Sent: Sun March 19, 2023 07:04 PM
From: James Brien
Subject: SPSS stopped opening on some computers

Hi Ross, you've nailed it! I did some more testing late Fri our time too and established it was a new version of the Sentinel client too.  As soon as I disabled S1 for that endpoint SPSS was fine.

I'm in the throes of gathering the logs to establish what it's tripping on to whitelist.

Cheers,

James

------------------------------
James Brien


Original Message:
Sent: Fri March 17, 2023 11:55 AM
From: Ross McGibbon
Subject: SPSS stopped opening on some computers

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

------------------------------
Ross McGibbon


Original Message:
Sent: Thu March 16, 2023 09:54 PM
From: James Brien
Subject: SPSS stopped opening on some computers

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

------------------------------
James Brien

Hi,

We don't know about IBM SPSS but for us, the issue was with the JVM, any version above 22.3 makes us unable to load the executable. 22.3.2 or 22.3.4 as of this date.
I agree with @James Brien and @Ross McGibbon.
Hopefully more people will report this issue.

And sorry for reopening this ticket David.

Have a great day.

Patrick.

Hi @Smith 

Is there consensus then that SentinelOne version 22.3 is the specific update where IBM SPSS Statistics is erroneously flagged not to trust?

If you have the specifics for your failing version of SentinelOne, I'm happy to update this Known Issue (DT208153)

------------------------------
David Dwyer
SPSS Technical Support
IBM Software


Original Message:
Sent: Wed April 19, 2023 03:41 PM
From: Smith
Subject: SPSS stopped opening on some computers

Just wanted to add that we also go issues with runny our code with Java ever since the 22.3 SentinelOne update. For users that were impacted, we uninstalled and went back to version 22.2

------------------------------
Smith


Original Message:
Sent: Tue March 21, 2023 09:09 AM
From: Ross McGibbon
Subject: SPSS stopped opening on some computers

We have a 3rd party and they are contacting them. We are not so happy about opening the folder as this can be targeted. Especially since we've provided names and organisation details in this forum. Anyone could put seriously compromising files on our systems that have the exception, if they were to gain access. Hopefully as more people report this issue they will investigate it properly. It would also be nice if IBM reported it themselves too. It isn't easy to test, because removing and adding back the AV can fix it. So reproducing it might not be straight forward. I will mark this thread as completed, thank you for everyone's input.

Cheers,
Ross

------------------------------
Ross McGibbon


Original Message:
Sent: Mon March 20, 2023 06:32 PM
From: James Brien
Subject: SPSS stopped opening on some computers

Yep, we're on the same client version too.

We made contact with Sentinel and they didn't seem too inlcined to address it from their side.  They were happy to suggest we open the path.  We'll see if they engage a little more meaningfully over the next few days.

------------------------------
James Brien


Original Message:
Sent: Mon March 20, 2023 07:33 AM
From: Ross McGibbon
Subject: SPSS stopped opening on some computers

Great news, thank you for the validation. I guess that's the beauty of sharing on forums. 
Any chance you can confirm the S1 version you are using? My Cyber guy is asking. We are on 22.3.2.373.

We have a case open with S1 and providing them all the information. We've been excluding the IBM folder which has helped on all the ones I've tested. But we only want this temporarily as a solution, because it's a concern to keep the folder unprotected. If S1 respond and they issue a definition update fix, then I will let you know.

------------------------------
Ross McGibbon


Original Message:
Sent: Sun March 19, 2023 07:04 PM
From: James Brien
Subject: SPSS stopped opening on some computers

Hi Ross, you've nailed it! I did some more testing late Fri our time too and established it was a new version of the Sentinel client too.  As soon as I disabled S1 for that endpoint SPSS was fine.

I'm in the throes of gathering the logs to establish what it's tripping on to whitelist.

Cheers,

James

------------------------------
James Brien


Original Message:
Sent: Fri March 17, 2023 11:55 AM
From: Ross McGibbon
Subject: SPSS stopped opening on some computers

I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.

I hope you manage to solve your issue too.

Cheers,
Ross

------------------------------
Ross McGibbon


Original Message:
Sent: Thu March 16, 2023 09:54 PM
From: James Brien
Subject: SPSS stopped opening on some computers

Hi Ross and David,

I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26).  We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.

We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.

It would be helpful if you could continue to post any discussion and progress here for the benfit of others?

Regards

James 

------------------------------
James Brien