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SPSS Statistics Subscription Trial is not working

  • 1.  SPSS Statistics Subscription Trial is not working

    Posted Thu October 15, 2020 04:40 PM

    I first installed the trial version using this PC and IBM id.

    A message appears indicating that you have already used the trial version.

    How should I do?






    #SPSSStatistics
    #Support
    #SupportMigration


  • 2.  RE: SPSS Statistics Subscription Trial is not working

    Posted Fri October 16, 2020 11:24 AM

    Support Member

    I checked your e-mail address on trial database.

    Your trial is activated for this ID and would last until 14. November 2020 :

    crn:v1:bluemix:public:aspservice-service:global:a/b9d2c25b23424e74a3011fc2c0771b7a:ab3c9ac5-578f-4b6a-819b-fb0f51728d10::

    And you installed on a Windows 10 machine with this ID:

    "machineInfo": {

    "computerName": "DESKTOP-DBOMLR8",

    "hostName": "DESKTOP-DBOMLR8",

    "os": "WIN64",

    "osName": "Windows 10",

    "machineID": "GUID:9631087f-44d9-4b30-b56e-35950ac3ce0a"

    However, on this same computer with ID GUID:9631087f-44d9-4b30-b56e-35950ac3ce0a the trial was activated by another user on 01. December 2019.

    The user who already use the trial on this machine is (anonymized mail): lau42xxxxxxSupport Member

    the ID was crn:v1:bluemix:public:aspservice-service:global:a/6fce343aec034f5a821db96b97eb8102:8517126e-8b30-4134-b5b1-dedfd548f03f:

    So the message you get is correct. The trial is expired on this computer.

    I am sorry but the trial can only be used for one user on one same computer and not for another user on the same machine within 365 days.

    You need to use a computer where the trial was not activated before, or purchase Subscription on a monthly basis. You can also ask your University if they have the code based SPSS product package for you.






    #SPSSStatistics
    #Support
    #SupportMigration


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