We ordered SPSS Statistics and Modeler at 21th Aug 2020 by support provider partner.

from now, already 10 days passed from order, my client still not get welcome mail, but also went client request forget password request we couldn't receive any key center mail. how could my client login key center.

my client ID is csyunSupport Member

For the provided login, we can confirm that there was a succesful login to the License Key Center on August 31. The license keys are available.

If you have further questions, we suggest you open a Licensing Case on the below page:

SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, Authorization Code, email address, etc... need to be handled through the SPSS Licensing support page:

https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

Use the blue button called “Open a case to get help with SPSS License issues” to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) such that we can immediately process your request.