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  • 1.  SPSS is crashing

    Posted Wed December 16, 2020 09:08 AM

    Hi there,

    I purchased SPSS v27 and every time I run PROCESS macro, SPSS crashes and I have to restart my laptop. Following is the error message I receive.

    Any help is much appreciated!!!

    Thank you.

    * Encoding: UTF-8.

    /* PROCESS version 3.5 */.

    /* Written by Andrew F. Hayes */.

    /* www.afhayes.com */.

    /* www.processmacro.org */.

    /* Copyright 2017-2020 by Andrew F. Hayes */.

    /* Documented in http://www.guilford.com/p/hayes3 */.

    /* PROCESS workshop schedule at http://www.processmacro.org/workshops.html */.

    /* THIS SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND */.

    /* EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF */.

    /* MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT */.

    /* IN NO EVENT SHALL THE COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, */.

    /* DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT */.

    /* OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE */.

    /* SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE */.

    /* USE OF THIS SOFTWARE IMPLIES AGREEMENT WITH THESE TERMS */.

    set printback=off.

    Warning # 206 in column 3. Text: \

    An invalid character has been found on a command.

    Warning # 206 in column 7. Text: \

    An invalid character has been found on a command.

    Warning # 208 in column 35. Text: +

    A text string is not correctly enclosed in quotation marks on the command

    line. Literals may not be continued across command lines without the use of

    the continuation symbol '+'.

    Warning # 226

    The input string is longer than the allowed maximum, 32767, and will be

    truncated. Was the ending quote on a text string omitted?

    Warning # 209

    A truncation error occurred while writing to the command journal file. Please

    check the contents of this file before using it as input to SPSS Statistics.

    Warning # 207 in column 2. Text: \n compute hasw=0.\n compute hasz=0.\n compute jnok=0.\n compute nm1vls=0.\n compute nm2vls=0.\n compute panelgrp=0.\n compute graphixs={"WITH", outnames(1,i), "BY"}.\n compute focpred4={" "}.\n compute intprint=0.\n compute modca

    A '+' was found following a text string, indicating continuation, but the next

    non-blank character was not a quotation mark or an apostrophe.

    Warning # 208 in column 838. Text: /format=A8/space=0.\n end if.\n end if. \n end if.\n /* end E */.\n end loop.\n /* end R */.\n release jmed, intprint,didprint.\nend if.\n!ENDDEFINE.\n\n\nDEFINE PROCESS (vars=!charend('/') !default(xxxxx)/y=!charend('/') !default(xxxxx)/

    A text string is not correctly enclosed in quotation marks on the command

    line. Literals may not be continued across command lines without the use of

    the continuation symbol '+'.






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  • 2.  RE: SPSS is crashing

    Posted Wed December 16, 2020 02:27 PM

    SPSS is not crashing. The code generated by the dialog box is incorrect due to problems with that dialog. As I said before, the alternative now is to run the code directly from syntax according to the instructions that Hayes has provided. See his installation instructions for details.






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  • 3.  RE: SPSS is crashing

    Posted Wed December 16, 2020 06:48 PM

    Hi Jon,


    Thank you for your reply. I contacted Dr. Hayes and looked at his website as well, it states:


    "This error appeared with the release of SPSS27. It seems to occur for some users operating on MacOS and some Windows OS as of version 27 of SPSS. I have not been able to replicate in on SPSS27 on my Windows machine. Because it suddenly appeared for some users after installing SPSS 27 even though the PROCESS code has not changed, this tells me this has nothing to do with PROCESS and so there is nothing I can do to help you. I recommend contacting IBM for assistance. Note that the repeated instances of "\n" that show up in the last warning is a character representation of a line feed in the code. "\n" doesn't ever actually appear in the code. So it looks to me like the SPSS code is being misinterpreted by some installations of SPSS27 and operating systems. Again, this has nothing to do with PROCESS and so there is nothing I can do to fix this or help you. Contact IBM technical support for assistance."


    I have been using PROCESS macro for years, never encountered problem before. It ran smoothly with SPSS. However, SPSS v27 is just crashing every time. Can you please shed more light? What are the installation instructions those are changed or worth looking for?


    Thanks much,

    Neha






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  • 4.  RE: SPSS is crashing

    Posted Wed December 16, 2020 07:55 PM

    This is a logged problem against the SPSS Custom Dialog Builder. It is not Hayes' fault. But until that gets fixed, the only alternative is to use the macro without using the dialog box. The instructions on the Hayes website - or maybe they are in the download - explain how to do this.






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  • 5.  RE: SPSS is crashing

    Posted Fri December 18, 2020 06:13 AM

    Hi Jon,


    Thanks a lot! It seems this problem is also with SPSS v26 (is it?). I need custom dialog of POROCESS, like it has always been working. The option with me is to find an older version of SPSS. Do you know which version of SPSS does not have this issue? OR which OS does not have this issue. Thank you so much, very much appreciate any pointers..






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  • 6.  RE: SPSS is crashing

    Posted Fri December 18, 2020 02:22 PM

    I know that this works with V24, but it may work with V25 also. I don't think it depends on the OS. The most practical solution may be just to use the syntax without the dialog.






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  • 7.  RE: SPSS is crashing

    Posted Mon January 18, 2021 06:25 PM

    Greetings. I'm a researcher at a university, we just switched to SPSS 27 and had the same issues. I found a couple of links containing Fix Packages. The problem is that you will need a license for it. I installed them on both Mac and Windows, and PROCESS started working again. Hope this helps.

    Mac Fix Package: https://www.ibm.com/support/fixcentral/swg/selectFixes?product=ibm%2FInformation+Management%2FSPSS+Statistics&fixids=27.0-IM-S27STATC-Mac-MD001&source=SAR&function=fixId&parent=SPSS

    Windows Fix Package: https://www.ibm.com/support/fixcentral/swg/selectFixes?product=ibm%2FInformation+Management%2FSPSS+Statistics&fixids=27.0-IM-S27STATC-WIN64-MD001&source=SAR&function=fixId&parent=SPSS






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  • 8.  RE: SPSS is crashing

    Posted Mon January 25, 2021 07:28 PM

    Hi. What is the name of the specific fix file? Cannot find through the link above


    Thank you






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  • 9.  RE: SPSS is crashing

    Posted Mon January 25, 2021 07:38 PM

    Sure. For Mac the file name is:

    27.0-IM-S27STATC-Mac-MD001.pkg

    The direct download link is (Mac):

    https://ak-delivery04-mul.dhe.ibm.com/sdfdl/v2/sar/CM/IM/09aiz/0/Xa.2/Xb.jusyLTSp44S04pSrxTp7jGR4oN18kt-88jlDdaDFOkA_cG-YfD9DZVmPOHA/Xc.CM/IM/09aiz/0/27.0-IM-S27STATC-Mac-MD001.pkg/Xd./Xf.LPR.F1az/Xg.11086292/Xi.habanero/XY.habanero/XZ.kS4MbmaNca-0qtS3gFu3C2IuYPOX_uiT/27.0-IM-S27STATC-Mac-MD001.pkg

    For Windows, the file name is:

    27.0-IM-S27STATC-WIN64-MD001.exe

    The direct download link is (Windows):

    https://ak-delivery04-mul.dhe.ibm.com/sdfdl/v2/sar/CM/IM/09aiy/0/Xa.2/Xb.jusyLTSp44S0MSwVGf2Jnk5Xi05bW0Fi37zwquwOs0LO_5HHsuyEwPYR4A8/Xc.CM/IM/09aiy/0/27.0-IM-S27STATC-WIN64-MD001.exe/Xd./Xf.LPR.F1az/Xg.11086295/Xi.habanero/XY.habanero/XZ.j3cfjxFihbAb5p_26UiW9l-ijO2_7kyc/27.0-IM-S27STATC-WIN64-MD001.exe

    The way I fixed it was by deleting SPSS from my computers and reinstalling them using the Fix Packages. This is because the Fix Packages are actually installers for the whole the program. If that doesn't work, I can send you the Dropbox links I'm using for my students in my statistics and research courses.






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