I did find a Playbook on SLA Timers but it does not work in our environment so I had to convert it back to a Workflow but I am getting errors now when I run the workflow.
Script condition from Workflow 'SLA Timers' running on Incident 'SLA Timer Test' was unable to complete because:
NotAConditionError: 'if (incident.properties.sla_minutes_left > incident.properties.sla_alert_in_minutes): result = True else: result = False' is not a conditional statement
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Arno Pretorius
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