Hi Team,

We have setup SOAR-SNOW Integration using the package "ServiceNow Functions for IBM SOAR":
https://exchange.xforce.ibmcloud.com/hub/extension/60d9d260cdbc40047309fc6132a57035

We are able to create SIR record successfully with the help of function "SNOW: Create Record".

Can we utilize below optional fields code to update "Configuration Item" field of SNOW record. If yes, please guide.

inputs.sn_optional_fields = dumps({
"short_description": f"RES-{incident.id,}: {incident.name}",
"priority": sn_severity_map[incident.severity_code],
"assignment_group": playbook.functions.results.assignment_group.get("sys_id"),
"caller_id": playbook.functions.results.caller_id.get("sys_id")
})

Thanks in advance.

Hi Arpit -

Yes, you can update any field in ServiceNow through the sn_optional_fields input option to the function "SNOW: Create Record".

You'll need to find the API name of "Configuration Item" in ServiceNow and then add that in to the dictionary that you pasted in your question above.

Yes, this is the expectation and tried below combinations but no luck.

option 1: "cmdb_ci": "Hostname",

option 2: "cmdb_ci": "sys id of hostname",

Could you please guide further?

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Arpit Nama
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The most guidance I can give is that you can only set values of the incident by field api names, not generic values in ServiceNow. See https://ibmresilient.github.io/resilient-community-apps/fn_service_now/docs/customize_resilient_guide/README.html#function-snow-create-record (expand the inputs section) to get more details.